Service Drive Manager

Team Gillman; Tennessee; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Full health benefits (medical, dental,

vision, life)

401k Retirement savings plan with公司

Employee discounts

Drug Free Work Environment

Equal Opportunity Employer

Up to two weeks' vacation

Job summary

Team Gillman in Tennessee seeks a seasoned Service Manager to lead the automotive service department and drive client satisfaction. You will supervise service staff, set objectives with the service director, and monitor repairs and warranties to maintain smooth operations.

The role requires strong leadership, experience in service operations, payroll coordination, OSHA compliance, and ongoing staff training to support dealership performance.

Qualifications

• Associate's degree or equivalent from two-year college or technical school.
• 5 years of related experience; or equivalent combination of education and experience.

Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues.
• Monitor automotive repair/maintenance to prevent operational delays.
• Work with service director to set departmental objectives.
• Recruit, interview and train service staff.
• Maintain daily sales and production records as prescribed by upper management.
• Review and evaluate service sales performance.
• Staff technical teams related to production requirements.
• Remain current on new products and changes to existing products.
• Maintain department finances within parameters established by upper management.
• Assure proper repair-order flow/maximize productivity.
• Monitor/control all warranty activity to ensure compliance with policies and procedures.
• Adhere to dealership policy on client vehicle care and operation.
• Administer payroll for service staff in cooperation with the payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participating in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education

Associate's degree or equivalent

Job description

Job Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams related to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with the payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participating in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; 5 years of related experience; or equivalent combination of education and experience.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Full health benefits (medical, dental, vision, life)
• 401k Retirement savings plan with company match
• Employee discounts
• Drug Free Work Environment
• Equal Opportunity Employer
• Up to two weeks' vacation

About Our Dealership (Team Gillman)

Since 1938 and with over 81 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank's son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsay's son Chris Gillman, Team Gillman has dealerships in Houston, Kingwood & Rosenberg representing Acura, Honda, Subaru, Mazda and Volkswagen. Success has not altered the organization's founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.