Service Dogs Partner Success Coordinator

Key Human Services; Northern (KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 匹

Paid time off

Tuition reimbursement

Student loan forgiveness program

Wellness programs

Job summary

Keystone Human Services seeks a full-time Partner Services Coordinator to guide service dog applicants from inquiry through the waiting-list phase. You will manage communications, coordinate reviews and interviews, and assess suitability while upholding ADI standards.

Travel frequently to nearby locations and occasional travel within a four-hour radius is required. The role offers comprehensive benefits and a $19.00 hourly wage, with compensation based on market data and experience.

Qualifications

• Bachelor’s degree in a related field and at least two years of experience in human services or customer service.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams) and ability to learn electronic systems, databases, and compliance tracking tools.
• Valid driver’s license and reliable access to a privately maintained and insured vehicle.
• At least 18 years of age and ability to pass background checks and verifications.

Responsibilities

• Promote Keystone’s mission, values, and culture through all aspects of the role.
• Respond to service inquiries and provide applicants with education, assistance, and resources.
• Manage the application process, including applicant communication, review coordination, eligibility determination, and notifications.
• Coordinate, participate in, and lead applicant interviews, home visits, and in-person evaluations.
• Ensure materials and processes comply with ADI and program standards.
• Administer public access evaluations and assess partner compliance.
• Maintain applicant records and document communications in the database within required timeframes.
• Build collaborative relationships with partners, supporters, volunteers, coworkers, and stakeholders.
• Assist with Team Training and support coworkers and participants during training.
• Support the Partner Services Director and perform other duties as assigned.

Skills

Written communication

Verbal communication

Customer service

MS Office proficiency

Education

Bachelor's degree

Tools

Word

Excel

Outlook

Teams

Job description

Keystone Human Services seeks a full-time Partner Services Coordinator to guide service dog applicants from inquiry through the waiting-list phase. You will manage communications, coordinate reviews and interviews, and assess suitability while upholding ADI standards.

Travel frequently to nearby locations and occasional travel within a four-hour radius is required. The role offers comprehensive benefits and a $19.00 hourly wage, with compensation based on market data and experience.