Service Dispatcher – Internal Role (No Customer Interaction)

Tulley Automotive Group; Nashua (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

401(k) plan with dealer contribution

Employee Assistance Program (EAP)

Medical, Dental, Vision Insurance

Disability Coverage (Short/Long Term)

Employer Paid Life Insurance

Job summary

The position offers structured work in a team-focused environment with opportunities to optimize workflow and reduce frontline pressure. Ideal for someone with service-advisor experience seeking a more behind-the-scenes role.

Qualifications

• Experience as a Service Advisor or similar role in automotive service.
• Strong organizational and communication skills.
• Ability to multitask and think on your feet.
• Understanding of repair order flow and shop operations.
• Team-first mindset.

Responsibilities

• Dispatch work to technicians based on skill level and availability.
• Monitor shop productivity and workflow.
• Coordinate with advisors, parts, and technicians to keep jobs moving efficiently.
• Help prioritize repairs and manage shop capacity.
• Support overall service department operations.

Skills

Service Advisor experience

Organizational skills

Communication skills

Multitasking

Repair order flow

Job description

Description

Join Our Team at Tulley Automotive Group!

Are you an experienced Service Advisor who enjoys the operational side of the business—but is ready to step away from constant customer interaction?

Tulley Automotive Group is looking for a Service Dispatcher to support our growing Service Department. This is a non-customer-facing role focused on keeping the shop running efficiently and supporting technicians and advisors from behind the scenes.

If you understand how a service drive operates but are ready for a more structured, less customer-intensive role, we’d love to talk with you.

Why Make the Move?

This role is ideal for someone currently working as a Service Advisor who:

• Is feeling burned out from constant client interaction
• Enjoys the workflow, organization, and problem-solving side of the business
• Wants to stay in the automotive industry without the front counter pressure

What You’ll Do

• Dispatch work to technicians based on skill level and availability
• Monitor shop productivity and workflow
• Coordinate with advisors, parts, and technicians to keep jobs moving efficiently
• Help prioritize repairs and manage shop capacity
• Support overall service department operations

What You’ll Gain

• A non-customer-facing role with reduced daily stress
• Consistent workflow in a professional, team-focused environment
• Work closely with experienced technicians and leadership
• Be a key part of the operation without the front-line pressure

Who We’re Looking For

• Experience as a Service Advisor or similar role in automotive service
• Strong organizational and communication skills
• Ability to multitask and think on your feet
• Understanding of repair order flow and shop operations
• Team-first mindset

Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality.

Requirements

Tulley Advantage:

• Competitive Compensation;
• Paid Time Off: Vacation Time | Personal Time | Holiday Time
• 401(k) plan with dealer contribution;
• Employee Assistance Program (EAP);
• Insurance: Medical, Dental, Vision, Accident
• Disability Coverage: Short Term & Long Term
• Voluntary Life and AD&D Coverage;
• Employer Paid Life Insurance Policy.

Equal Opportunity Statement:

Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.