Service Dispatch & Triage Coordinator

日本アバカス株式会社; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

日本アバカス株式会社 is seeking a Support Services Coordinator in Atlanta to ensure smooth handling of service tickets. You will triage, coordinate on-sites and dispatches, and monitor multiple boards to maintain ticket flow while communicating promptly with internal teams and clients.

This role requires attention to detail, proactive problem-solving, and the ability to manage shifting priorities. You will reach out to clients by phone and email, verify ticket information, and help escalate urgent items

Qualifications

• Excellent customer service orientation and communication skills.
• Strong organizational and multitasking abilities.
• High attention to detail and ability to manage shifting priorities.
• Comfortable calling clients to coordinate or follow up on service tickets.

Responsibilities

• Triage tickets in the Manual Review status, assess urgency and impact.
• Review and route tickets to correct resources, ensuring required details are present.
• Monitor Spam Cleanup Board to reclassify mislabeled tickets.
• Dispatch onsite tickets and coordinate with third-party vendors.

Skills

Customer service

Multitasking

Communication

Attention to detail

Telephone outreach

Problem-solving

Education

Associate's degree in a computer-related field

Job description

日本アバカス株式会社 is seeking a Support Services Coordinator in Atlanta to ensure smooth handling of service tickets. You will triage, coordinate on-sites and dispatches, and monitor multiple boards to maintain ticket flow while communicating promptly with internal teams and clients.

This role requires attention to detail, proactive problem-solving, and the ability to manage shifting priorities. You will reach out to clients by phone and email, verify ticket information, and help escalate urgent items