Service Dispatch Coordinator

ArchKey Solutions; Clinton (MD); On-site; USD 43,000 - 64,000; Full time

Job summary

ArchKey Solutions is seeking a Service Dispatch Coordinator for our Clinton, MD office. The role focuses on coordinating on-site and remote service activities from demand creation through delivery and close-out, ensuring alignment with company policies and customer commitments.

You will work closely with Account Managers, Field Leaders, and Technicians. The ideal candidate will adapt to growing needs, solve problems autonomously, and pursue continual learning with a growth mindset.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of electrical or low voltage experience in field operations or related projects.
• Experience dispatching and scheduling field personnel and technicians.
• Familiarity with Fire Alarms, Sprinklers, Security Systems, Generator, or similar industry.

Responsibilities

• Acts as primary point of contact for service customers to ensure expectations are met.
• Schedules resources to support proposals, maintenance agreements, and standard service agreements.
• Handles incoming service requests via phone or email and creates service work orders.
• Dispatches field staff and coordinates activities regionally and across the platform.
• Follows up with customers after completion to ensure satisfaction.
• Promotes LEAN concepts to improve efficiency and safety.

Skills

MS Office

LEAN methodologies

Communication skills

Time management

Education

High School Diploma or equivalent

Job description

ArchKey Solutions

Service Dispatch Coordinator

Location: Clinton, MD, United States

Job Type: Full-Time

Department: Service

Description

SERVICE DISPATCH COORDINATOR This position is based out of our Clinton, MD office.

About ArchKey

ArchKey is one of the nations largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. Were the POWER behind making the improbable possible. Were electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. Were not just energizing infrastructure, were energizing careers, communities, and the future.

About the Position

The Service Dispatch Coordinator is responsible for coordinating the delivery of onsite and remote service activities from initial demand creation through delivery and close-out in alignment with all Company policies, procedures, key objectives, and regulations. Schedules and dispatches resources to ensure customer expectations and commitments are met for all services. Works closely with Account Managers, Field Leaders, and Field Technicians.

Our Ideal Candidate

• Can flex and adapt with the growing needs of the business.
• Can work autonomously and creatively solve problems.
• Has a growth mindset and is always looking to continually learn and grow.

Day in the Life

• Acts as primary point of contact for service customers to ensure expectations are met
• Supports, informs, prioritizes, and coordinates activities and resources both regionally and across the platform.
• Handles incoming service requests via phone or email, resulting in creating service work orders and scheduling and dispatching field staff.
• Schedules resources to support proposals, maintenance agreements, and standard service agreements.
• Handles decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Orders and tracks parts and subcontractors in support of maintenance plans and service calls.
• Evaluates time-and-material (T&M) service orders for completed costs and scope of work through a sales software application.
• Proactively follows up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
• Complete tasks as assigned in a timely manner and according to given deadlines e.g. month-end, quarter-end, and fiscal year-end.
• Batches and reports field time for Service Technicians.
• Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the public.

Minimum Qualifications

• High School Diploma or equivalent work experience in service scheduling or a related field.
• Minimum 02 years of electrical or low voltage experience in field operations, with a preferred concentration in construction and/or service projects.
• Experience dispatching and scheduling field personnel and technicians.
• Familiarity or experience with Fire Alarms, Sprinklers, Security Systems, Generator, and Maintenance or a similar industry.
• Knowledge of and proficiency in MS Office and business software systems.
• Proven ability to work in a fast paced, high-volume work environment with minimal supervision.
• Excellent collaboration, teamwork, and interpersonal skills. Ability to work with diverse work teams.
• Strong listening, verbal, and written communication skills. Effective independent problem solving, decision making, time management and prioritization skills.
• Work experience with LEAN methodologies and/or similar applications. Strong process orientation.

Benefits

At ArchKey Solutions, our benefits package includes competitive health insurance options (medical, dental, and vision), a robust 401(k) retirement savings plan with employer match, paid time off and holidays, and access to wellness programs. Additionally, we offer professional development opportunities, tuition reimbursement, and employee assistance programs to support your growth and well-being. We ensure that our benefits are designed to promote the health, security, and work-life balance of our employees. Additional information is available at Archkey.com.

Equality and Diversity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Aff...