Service Dispatch Coordinator

ArchKey Solutions LLC; Clinton (MD); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer—匹

Paid time off

Wellness programs

Professional development

Tuition reimbursement

Employee assistance programs

Job summary

ArchKey Solutions LLC in Clinton, MD is seeking a Service Dispatch Coordinator to orchestrate onsite and remote service activities from demand creation through delivery and close-out.

You will schedule resources, dispatch field personnel, and coordinate with Account Managers and Technicians to meet customer commitments while applying LEAN principles and adhering to company policies.

Qualifications

• High School Diploma or equivalent.
• 0–2 years of electrical or low voltage scheduling experience.
• Experience dispatching and scheduling field personnel.
• Familiarity with Fire Alarms, Sprinklers, Security Systems, and Generators.
• Proficient in MS Office and business software systems.

Responsibilities

• Act as primary contact for service customers to ensure expectations are met.
• Schedule resources and dispatch field staff regionally and across platforms.
• Create service work orders from incoming requests and coordinate scheduling.
• Coordinate maintenance plans and standard service agreements.
• Track parts and subcontractors to support service calls.
• Ensure timely completion and adherence to safety LEAN practices.

Skills

Scheduling

Communication

LEAN

Teamwork

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Description

Service Dispatch Coordinator

This position is based out of our Clinton, MD office.

About ArchKey

ArchKey is one of the nation’s largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible.

We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future.

Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it’s an invitation to be part of a visionary journey, to grow with us as we scale.

About the Position

The Service Dispatch Coordinator is responsible for coordinating the delivery of onsite and remote service activities from initial demand creation through delivery and close-out in alignment with all Company policies, procedures, key objectives, and regulations. Schedules and dispatches resources to ensure customer expectations and commitments are met for all services. Works closely with Account Managers, Field Leaders, and Field Technicians.

Our Ideal Candidate

• Can flex and adapt with the growing needs of the business.
• Can work autonomously and creatively solve problems.
• Has a growth mindset and is always looking to continually learn and grow.

Day in the Life

• Acts as primary point of contact for service customers to ensure expectations are met
• Supports, informs, prioritizes, and coordinates activities and resources both regionally and across the platform.
• Handles incoming service requests via phone or email, resulting in creating service work orders and scheduling and dispatching field staff.
• Schedules resources to support proposals, maintenance agreements, and standard service agreements.
• Handles decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Orders and tracks parts and subcontractors in support of maintenance plans and service calls.
• Evaluates time-and-material (T&M) service orders for completed costs and scope of work through a sales software application.
• Proactively follows up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
• Complete tasks as assigned in a timely manner and according to given deadlines e.g. month-end, quarter-end, and fiscal year-end.
• Batches and reports field time for Service Technicians.
• Consistently makes decisions in an attentive and safe manner to ensure the safety and health of self and others.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co-workers, suppliers, and the public.

Minimum Qualifications

• High School Diploma or equivalent work experience in service scheduling or a related field.
• Minimum 0–2 years of electrical or low voltage experience in field operations, with a preferred concentration in construction and/or service projects.
• Experience dispatching and scheduling field personnel and technicians.
• Familiarity or experience with Fire Alarms, Sprinklers, Security Systems, Generator, and Maintenance or a similar industry.
• Knowledge of and proficiency in MS Office and business software systems.
• Proven ability to work in a fast paced, high-volume work environment with minimal supervision.
• Excellent collaboration, teamwork, and interpersonal skills. Ability to work with diverse work teams.
• Strong listening, verbal, and written communication skills. Effective independent problem solving, decision making, time management and prioritization skills.
• Work experience with LEAN methodologies and/or similar applications. Strong process orientation.

Benefits

• competitive health insurance options (medical, dental, and vision)
• a robust 401(k) retirement savings plan with employer match
• paid time off and holidays
• access to wellness programs
• professional development opportunities
• tuition reimbursement
• employee assistance programs to support your growth and well-being

Legal & Fraud Disclaimer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are an Affiant, Equal Opportunity Employer. #MD20-0