Service Director

AppleOne Employment Services; Stratford (CT); On-site; USD 120,000 - 160,000; Full time

Job summary

AppleOne Employment Services is assisting a well-established commercial HVAC and mechanical contractor in Stratford, CT to recruit a Service Director. This senior leadership role will lead and grow the company’s commercial service division, strengthening operations, improving profitability, developing technicians, and expanding customer relationships.

The Service Director will oversee service operations, P&L, budgeting, KPI tracking, scheduling, dispatch, preventive maintenance growth, and

Responsibilities

• Lead and manage all commercial HVAC service operations, including technicians, dispatch, support staff, workflows, scheduling, and service delivery.
• Drive growth in service revenue through preventive maintenance agreements, repairs, customer retention, and new business development.
• Manage departmental P&L, budgets, KPIs, profitability, technician utilization, billable hours, and financial reporting.
• Recruit, mentor, train, and retain a high-performing service team while promoting safety, quality, accountability, and continuous improvement.
• Review service tickets for quality, billing accuracy, repair opportunities, follow-up work, and customer satisfaction.
• Collaborate with project management, finance, operations, and executive leadership to improve performance and support company objectives.

Job description

Job Summary

A well-established commercial HVAC and mechanical contractor in the Stratford, CT area is seeking an experienced Service Director to lead and grow its commercial service division. This is a high-impact executive leadership role for a proven commercial HVAC service professional who can strengthen operations, improve profitability, develop technicians, and expand customer relationships.

The Service Director will oversee service operations, financial performance, technician development, preventive maintenance agreement growth, scheduling, dispatch, customer satisfaction, and overall department performance. This opportunity offers a stable company environment, supportive leadership, strong growth potential, and the ability to make a measurable impact on a well-positioned service organization.

This is an excellent fit for a hands-on commercial HVAC service leader who enjoys building teams, improving processes, driving revenue, and creating a positive, accountable service culture.

Key Responsibilities

• Lead and manage all commercial HVAC service operations, including technicians, dispatch, support staff, workflows, scheduling, and service delivery.
• Drive growth in service revenue through preventive maintenance agreements, repairs, customer retention, and new business development.
• Manage departmental P&L, budgets, KPIs, profitability, technician utilization, billable hours, and financial reporting.
• Recruit, mentor, train, and retain a high-performing service team while promoting safety, quality, accountability, and continuous improvement.
• Review service tickets for quality, billing accuracy, repair opportunities, follow-up work, and customer satisfaction.
• Collaborate with project management, finance, operations, and executive leadership to improve performance and support company objectives.

Compensation and Benefits

• Compensation: $120,000 to $160,000 per year.
• Performance bonus.
• Comprehensive benefits.
• Full-time, direct hire opportunity.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.