Service Director

Motek New York; New York (NY); Sur place; USD 85 000 - 125 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Weekly pay

Growth opportunities

401k plan

Health insurance

Dental insurance

Vision insurance

Commuter benefits

Employee discounts

Résumé du poste

Motek New York, part of Happy Corner Hospitality, seeks a Service Director to oversee all guest-facing service operations across departments and drive guest satisfaction, efficiency, and revenue goals.

You will set service standards, lead front-line and supervisory staff, collaborate with General Manager and Events teams, handle escalated issues, and monitor key metrics such as guest satisfaction and NPS while upholding health and brand standards.

Qualifications

• Bachelor's degree in hospitality management, Business, or related field (or equivalent experience) preferred.
• 5+ years of progressive experience in hospitality management, with at least 2 years in a leadership role.
• Proven track record of improving guest satisfaction metrics.

Responsabilités

• Develop, implement, and enforce service standards and protocols across all guest touchpoints (front desk, dining, concierge, housekeeping coordination, etc.).
• Lead, mentor, and evaluate department managers and supervisors; foster a culture of hospitality excellence.
• Monitor guest feedback (surveys, reviews, direct complaints) and translate insights into actionable service improvements.
• Partner with HR on training programs for service staff.
• Collaborate with all operational management members, such as General Manager and Events teams to ensure seamless guest experiences.
• Handle escalated guest issues and complaints with professionalism and swift resolution.
• Track and report on key service metrics (guest satisfaction scores, NPS, response times, etc.).
• Ensure compliance with health, safety, and brand standards.

Formation

Bachelor's degree in hospitality management or related field

5+ years hospitality management

2+ years in leadership role

Proven track record of improving guest satisfaction

Strong leadership and conflict-resolution skills

Excellent verbal and written communication

Description du poste

Description

Motek, a part of Happy Corner Hospitality collective, is a Eastern Mediterranean concept restaurant. We pride ourselves on delivering exceptional service and culinary experiences to our valued customers. Our commitment to excellence extends to every aspect of our operations.

As we continue to expand our operations in Florida and New York, we are seeking passionate and driven hospitality professionals who want to be part of something special from day one.

Position Summary

As Service Director, you will be responsible for overseeing all guest-facing service operations, ensuring consistently exceptional guest experiences across departments. This role sets service standards, leads and develops front-line and supervisory staff, and works cross-functionally to drive guest satisfaction, operational efficiency, and revenue goals.

Responsibilities

• Develop, implement, and enforce service standards and protocols across all guest touchpoints (front desk, dining, concierge, housekeeping coordination, etc.)
• Lead, mentor, and evaluate department managers and supervisors; foster a culture of hospitality excellence.
• Monitor guest feedback (surveys, reviews, direct complaints) and translate insights into actionable service improvements.
• Partner with HR on training programs for service staff.
• Collaborate with all operational management members, such as General Manager and Events teams to ensure seamless guest experiences.
• Handle escalated guest issues and complaints with professionalism and swift resolution.
• Track and report on key service metrics (guest satisfaction scores, NPS, response times, etc.).
• Ensure compliance with health, safety, and brand standards.

Benefits

• Competitive salary.
• Wages paid weekly.
• Growth opportunity.
• 401k savings plans.
• Medical, dental and vision insurance.
• Commuter benefits.
• Employee discounts.

Requirements

• Bachelor's degree in hospitality management, Business, or related field (or equivalent experience) preferred.
• 5+ years of progressive experience in hospitality management, with at least 2 years in a leadership role.
• Proven track record of improving guest satisfaction metrics.
• Strong leadership, coaching, and conflict-resolution skills.
• Excellent verbal and written communication.
• Ability to work flexible hours, including evenings, weekends, and holidays.