Service Desk Technician Tier II

EXOS IT; Indianapolis (IN); On-site; USD 40,000 - 52,000; Full time

Job summary

EXOS IT is hiring a Service Desk Technician in Indianapolis, IN. This full-time position focuses on providing Tier 2 support, ensuring customer satisfaction through timely resolutions and effective communication. The ideal candidate will have 5 years of experience and proficiency in troubleshooting Microsoft Windows systems.

Benefits

401K Match

Medical, Dental, Vision, Life coverage

Self-Managed PTO

Financial Wellness Benefit

Employee Assistance Program

Snacks and beverages provided

Team bonding events

Qualifications

• Minimum 5 years experience in Tier 2 desktop support.
• Knowledge of Microsoft Windows troubleshooting techniques.
• Familiar with helpdesk procedures and software.

Responsibilities

• Resolve Tier 2 customer requests via phone and email.
• Oversee installation and configuration of hardware and software.
• Maintain documentation on procedures and inventory.

Skills

Problem Solving

Organizational Skills

Communication

Tools

Active Directory

Microsoft Windows

Microsoft Office O365 Suite

Job description

Direct message the job poster from EXOS IT

EXOS is a family of companies formerly known as Sondhi Solutions that provides cybersecurity, talent and IT solutions across the United States. The brand EXOS is shorthand for nature’s answer to providing critical support, protection and growth for many living organisms: exoskeletons. At EXOS we believe we provide that same answer for our clients. EXOS core values are built around the importance of that symbiotic relationship with our clients and one another. We realize that the foundation of all success, both for our clients and our team, is found in people connecting, building trust and focusing on a common purpose.

EXOS CYBER: Our cybersecurity offerings are designed around a defense-in-depth strategy to provide a multi-layered, robust security framework. We achieve this comprehensive and integrated approach thanks to our cybersecurity professionals’ extensive experience in critical military roles that have equipped them with the expertise to fortify your digital landscape.

EXOS TALENT: We are dedicated to helping enterprises optimize human potential. We connect organizations with exceptional individuals, champion diversity, and unlock the full potential of human resources that drive success. EXOS TALENT is your partner to solve the complexities of talent solutions.

EXOS IT: At EXOS IT, we understand technology. More importantly, we understand people. Our managed services focus on partnerships to understand and achieve your goals, address challenges and drive meaningful outcomes, together.

What You Will Do:

• This position is responsible for resolving Tier 2 customer requests via phone, email, ticket entry.
• Promote a high level of customer satisfaction through proper telephone techniques and respond with the appropriate amount of urgency to user problems.
• New hire setup and orientation.
• Assign user-name, password, and access right permissions for the computer systems and applications.
• Identify, research, and resolve technical problems
• Maintain appropriate documentation on procedures, configurations, and equipment inventory.
• Oversee installation, configuration, administration, maintenance, and support of service/management applications or infrastructure components incorporated at clients existing or future computing infrastructure.
• Monitor the ongoing operation and perform activities to assist with performance tuning, troubleshooting of hardware, OS, and application issues.
• Support software/hardware on equipment such as scanners, copiers, printers, monitors, and other peripherals.
• Network Cabling / Server reboots / general network troubleshoot.
• Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet)
• Participates in 24/7 on-call rotation
• Perform other duties as assigned by management.

What You Have Done:

• Excellent organizational, written, and verbal communication skills.
• Minimum 5 years experience of Tier 2 desktop support
• Experience working in Active Directory, User Support and Group Policy support
• Windows based computer literacy, and familiar with helpdesk procedures.
• Knowledge of Microsoft Windows based software and troubleshooting techniques.
• Knowledge of PC hardware installation, troubleshooting, and resolution techniques.
• Ability to install and deploy Windows based PC’s.
• Possess working knowledge of the Microsoft Office O365 Suite, including: Word, Excel, and PowerPoint.
• Microsoft Modern Workplace certification is desired.
• Ability to lift up to 50 lbs.
• 401K Match - Roth and Traditional
• Medical, Dental, Vision, and Life coverage for you and your family
• Self-Managed PTO
• Your Money Line - Financial Wellness Benefit
• Employee Assistance Program
• Snacks, coffee, and beverages provided
• Team bonding events

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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