Service Desk Technician (Part Time)

Ascend Technologies; Auburn Hills (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading company as a Service Desk Technician, where you'll be the first point of contact for customers seeking IT support. This part-time role offers an opportunity to engage with clients, resolve technical issues, and contribute to a dynamic team while promoting strong customer service values. Work hours are flexible, with a commitment to client satisfaction embraced in a diverse and inclusive environment.

Benefits

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Qualifications

• Experience in customer support preferred.
• Strong technical aptitude supporting end-user issues.
• Consistently exceed customer expectations.

Responsibilities

• Act as the first point of IT support for clients.
• Resolve end-user incidents and requests efficiently.
• Explain technical issues in an understandable manner.

Skills

Technical Aptitude

Customer Service

Problem Resolution

Education

1 year of experience in a technical position

Tools

Windows OS

O365

Active Directory

VOIP

Job description

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Service Desk Technician

Part time: M-Th 8a-2:30pm F 9a-2:30pm CST

Purpose

This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a technical aptitude that is looking to grow their IT career.

Service Desk Technician

Part time: M-Th 8a-2:30pm F 9a-2:30pm CST

Purpose

This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a technical aptitude that is looking to grow their IT career.

Responsibilities

• Act as the first point of IT support for our customers
• Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
• Resolve end-user incidents and requests efficiently
• Explain technical issues and terms in a way our clients can understand
• Providing high-end, customer focused service that our clients expect
• Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis.
• Other responsibilities as assigned by management
  
  

Minimum Skills, Education And Experience

• Strong technical aptitude with Level 1experience supporting and resolving end user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, Onboarding/Offboarding Requests, and other infrastructure requirements.
• One year of experience in a technical position. Service Desk or customer support experience preferred.
• Top performers in customer service positions: answering support calls, emails and following up with clients.
• Consistently exceeded customer expectations by providing exemplary service
  
  

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.
  
  

Starting Pay: $18/hr.

Hourly - Part time - 29 hours a week

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Ascend Technologies by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

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