Service Desk Technician (Intermediate-Level)

ZipRecruiter; Maryland; On-site; USD 60,000 - 80,000; Full time

Job summary

A technology company seeks a Service Desk Technician at Aberdeen Proving Ground, MD. This role involves providing Tier I and II support, ensuring the functionality of systems while promoting a culture of innovation. The position offers potential for career advancement and is non-remote, with added relocation incentives available.

Benefits

Paid holidays

Medical, dental, and vision insurance

Relocation incentives

Certification reimbursement

Retirement plans

Qualifications

• Must be a US citizen with active DoD Security Clearance.
• 5 years of relevant IT or Service Desk experience.
• IAT Level II Certification or higher required.

Responsibilities

• Provide Tier I and II technical support for hardware/software issues.
• Collaborate with teams to restore service and resolve core problems.
• Escalate requests to higher tiers for prompt resolution.

Skills

Problem-Solving

Communication

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Description

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. We offer a broad range of services including Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility.

If you’re seeking a technology company that values innovation and has a future-oriented vision, consider joining Link Solutions! We are committed to quality and compliance, guided by our philosophy: Mission First, Customer Always.

We are certified ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013, and have achieved CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Aberdeen Proving Ground, MD.

• Must be a US citizen
• Must have an active DoD Security Clearance
• Position is non-remote (relocation incentive available)

The Service Desk Technician will serve as the first point of contact, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen Proving Ground, MD.

This role offers the opportunity to work on innovative projects that contribute to security, with significant potential for career advancement and professional growth while supporting critical missions and operations.

Job Responsibilities:

• Provide Tier I and Tier II technical support for hardware and software issues.
• Recommend system modifications to improve usability of Information Systems and network resources.
• Escalate requests to Tier III and other teams for prompt resolution.
• Collaborate with network services, software engineering, and application development teams to restore service and resolve core problems.

This job description is not exhaustive and may include additional duties as required.

Qualifications

• Must be a US citizen
• Must have an active DoD Security Clearance
• High School Diploma required
• Minimum of five (5) years of relevant IT or Service Desk experience
• IAT Level II Certification or higher (e.g., Security+, CCNA Security, GICSP, GSEC, SSCP)
• Ability to develop new value-added programs and data solutions with existing structures and new requirements
• Must obtain Microsoft 365 Certified: Endpoint Administrator Associate or equivalent within 6 months of start date

Additional Skills and Experience

• Proficiency in Microsoft Office
• Experience documenting technical processes and procedures
• Experience supporting mission-critical systems and VIP users
• Experience in a DoD environment
• Strong problem-solving and troubleshooting skills
• Self-motivated with minimal supervision
• Excellent communication and interpersonal skills
• Strong organizational skills with the ability to prioritize tasks

Additional Information

Link Solutions offers a competitive benefits package including paid holidays, time off, medical, dental, vision, life insurance, referral bonuses, relocation incentives, certification reimbursement, retirement plans, and more.

We are an Equal Opportunity Employer and participate in E-Verify. All information will be kept confidential in accordance with EEO guidelines.