Service Desk Technician II: IT Support & Devices

State of Alaska; Anchorage (AK); On-site; USD 55,000 - 85,000; Full time

Job summary

Alaska Railroad Corporation seeks a Service Desk Specialist II to deliver end-user IT support, manage devices and accounts, and assist in projects. You will troubleshoot desktops, peripherals, and network connectivity, escalate issues, and provide training materials as needed.

Responsibilities include monitoring the ticketing system, handling tier-1 to tier-3 issues, and ensuring uptime for user computing devices across the organization.

Qualifications

• In-depth knowledge of configuring and troubleshooting PC hardware and peripherals.
• Experience with Microsoft Active Directory, Exchange, and IT environment administration.
• Strong customer service skills and ability to work with end users and internal teams.

Responsibilities

• Provide end-user IT support and maintenance for hardware, software and devices.
• Monitor ticketing/workflow system and ensure timely responses and resolutions.
• Troubleshoot and restore services for computing devices and networks; escalate when needed.
• Provide device lifecycle management from provisioning to termination and password resets.
• Assist in IT projects and act as back-up for mail runs; may operate company vehicles.

Skills

Active Directory

ITIL

Customer Service

Diagnostics

Troubleshooting

Remote Support

Tools

Exchange

Remote control tools

Ticketing system

Job description

Alaska Railroad Corporation seeks a Service Desk Specialist II to deliver end-user IT support, manage devices and accounts, and assist in projects. You will troubleshoot desktops, peripherals, and network connectivity, escalate issues, and provide training materials as needed.

Responsibilities include monitoring the ticketing system, handling tier-1 to tier-3 issues, and ensuring uptime for user computing devices across the organization.