Service Desk Technician I - Manufacturing IT Support

Socket.dev; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO and paid holidays

Life insurance and disability coverage

Job summary

GTI, a contract manufacturing partner, seeks a Service Desk Technician I to be the first point of contact for IT support across manufacturing facilities and offices. You will handle desktop support, account administration, device lifecycle, and Microsoft 365 issues while adhering to IT standards and SLAs.

Reporting to the Service Desk Manager, you will provide remote and on-site support, manage tickets, and contribute to knowledge base improvements.

Qualifications

• Experience supporting Windows and Microsoft 365 environments.
• Basic knowledge of Active Directory and Microsoft Entra ID.
• Strong troubleshooting, customer service, and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Manufacturing environment experience preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft preferred.
• Experience with Freshservice or another ITSM platform preferred.
• Experience with Microsoft Intune or Endpoint Manager preferred.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Diagnose and resolve Tier I and II issues; escalate when needed.
• Maintain accurate ticket documentation in ITSM system.
• Provide remote and onsite support for Windows, 365, printers, VPN, and apps.
• Create and disable user accounts; manage licenses and access.
• Prepare, image, deploy, and track devices; lifecycle management.
• Support conference rooms and office tech; assist with moves and deployments.
• Maintain knowledge base articles and seek process improvements.
• Assist with technology refreshes and IT initiatives.

Skills

Windows support

Microsoft 365

Active Directory

Entra ID

Troubleshooting

Customer service

Communication skills

Task prioritization

Education

Tools

Freshservice

Endpoint Manager

Intune

Job description

GTI, a contract manufacturing partner, seeks a Service Desk Technician I to be the first point of contact for IT support across manufacturing facilities and offices. You will handle desktop support, account administration, device lifecycle, and Microsoft 365 issues while adhering to IT standards and SLAs.

Reporting to the Service Desk Manager, you will provide remote and on-site support, manage tickets, and contribute to knowledge base improvements.