Information Technology Help Desk

ZRG Careers; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous benefits package

Career stability & growth

Flexible work arrangements

Job summary

A technology solutions provider in Georgia is seeking an IT Help Desk Technician I to provide first-level technical support. The role involves troubleshooting common hardware, software, and access issues while supporting the IT operations to keep the business running. Ideal candidates will have at least 2 years of experience in IT support, possess CompTIA A+ certification, and have familiarity with Active Directory. This position will offer generous benefits and opportunities for career growth.

Qualifications

• Familiarity with Active Directory user and computer management.
• Experience in an IT support or help desk role for at least 2 years.
• Ability to troubleshoot common PC hardware and software issues.

Responsibilities

• Provide first-level technical support by phone, ticketing system, and remote tools.
• Monitor the help desk queue and resolve tickets based on priority.
• Document issues, resolutions, and internal procedures in the ticketing system.

Skills

Technical support

Communication

Troubleshooting

Customer service

Active Directory

Tools

Help desk ticketing system

Job description

You must be able to commute to this location on a daily basis 1 Switch Wy, Lithia Springs, GA 30122 * CompTIA A+ certification required

About Switch

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: IT Help Desk Technician I

The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and access issues, following established procedures, and escalating issues when needed. You will support day-to-day IT operations that keep the business running.

What You’ll Do

• Provide first-level technical support by phone, ticketing system, and remote tools
• Troubleshoot common Windows, email, hardware, and application issues
• Monitor the help desk queue and resolve tickets based on priority and order received
• Escalate issues that fall outside documented procedures or access levels
• Set up and deploy workstations, peripherals, and standard software
• Create, modify, and disable user accounts in Active Directory
• Assist with employee onboarding and offboarding IT tasks
• Document issues, resolutions, and internal procedures in the ticketing system

What We’re Looking For

• Follows documented processes and asks for help when needed
• Communicates clearly and professionally with internal customers
• Takes ownership of assigned tasks and follows through
• Works well as part of a support team
• Pays attention to detail when documenting work and configuring systems
• Provides consistent, reliable customer service

What You’ll Bring

• Familiarity with Active Directory user and computer management
• Experience using a help desk ticketing system
• Ability to troubleshoot common PC hardware and software issues
• Additional certifications such as Network+, Security+, ITIL, or Microsoft are a plus
• Valid driver’s license and reliable transportation for on‑site work
• 2 years of experience in an IT support or help desk role

Why Switch?

• A Culture of Karma – We are self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment.
• Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.
• Flexibility & Remote Opportunities – Whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
• Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
• Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let’s Build the Future Together.