Service Desk Technician I

Pique Technologies LLC; Crystal Lake (IL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Employer-paid health insurance

Dental insurance available

Education/certification support

Career growth opportunities

Job summary

Pique Technologies LLC is hiring a Service Desk Technician I to join our Managed Services team on-site in Illinois. You will deliver first-line support to end users, handle Windows/macOS issues, and assist with Microsoft 365, Google Workspace, and hospitality applications.

Entry-level position offering mentorship, with up to 15% travel to client sites and a path to grow into cloud administration and cybersecurity tools.

Qualifications

• Foundational IT concepts and OS familiarity.
• Excellent customer service and clear communication.
• Valid Illinois driver’s license and ability to lift up to 50 lbs.

Responsibilities

• Provide first-line technical support for Windows, macOS, and standard workstation OS via phone and tickets.
• Assist end users with Microsoft 365, Google Workspace, and hospitality apps.
• Resolve password resets, MFA issues, email configuration, printing, and network problems.
• Support basic administrative tasks and SaaS connectivity in M365/Google Workspace.
• Assist with initial triage for monitoring and security alerts under supervision.
• Travel up to 15% to client properties for onboarding and on-site support.
• Maintain clear communication with users about ticket status and resolutions.

Skills

Foundational IT concepts

Customer service mindset

Verbal communication

Team player

Ability to lift up to 50 lbs

Tools

Microsoft 365

Google Workspace

MDM (iOS/Android)

Remote monitoring tools

Job description

Employment Type: Full-Time

Compensation: $40,000 - $45,000 / year

About the Role

Service Desk Technician I

Location: On-Site (~15% travel required)

Employment Type: Full-Time

Compensation: $40,000 - $45,000 / year

About the Role

We are looking for a customer-focused Service Desk Technician I to join our Managed Services team at Pique. In this entry-level, on-site role, you will provide technical support to end users across our hospitality-focused client base.

If you have foundational IT skills or a background in hospitality/hotel front desk operations and are eager to grow your technical career, this position offers hands‑on troubleshooting, direct user interaction, and ongoing mentorship. (Note: This is an in-office position; remote flexibility is earned over time based on tenure and performance).

Key Responsibilities

• Provide first-line technical support for Windows, macOS, and standard workstation operating systems via phone and tickets.
• Assist end users with Microsoft 365, Google Workspace, and industry-specific hospitality applications.
• Resolve password resets, MFA issues, email configuration, printing errors, network connectivity, and performance issues.
• Support basic administrative tasks, user provisioning, and SaaS application connectivity in M365 and Google Workspace.
• Assist with initial triage for RMM, MDR, EDR, antivirus, and backup alerts under supervisor guidance.
• Travel up to 15% to client properties to assist with on‑site onboarding, hardware deployment, and user orientation.
• Maintain active, transparent communication with end users regarding ticket status and resolution steps.

Qualifications

• Foundational understanding of IT concepts, operating systems, cloud apps, and basic networking.
• Outstanding customer service mindset with clear, patient, and professional verbal communication skills.
• Comfort answering incoming support calls consistently throughout the shift.
• Ability to lift up to 50 lbs (workstations, servers, printers) and perform team lifts for heavier gear on occasion.
• Adaptability and comfort working in a fast‑paced environment with changing priorities.
• Valid Illinois Driver’s License with a clean driving record.

Preferred Experience

• Prior experience on an IT service desk or help desk.
• Experience in hotel front desk, front office, food & beverage, or other customer-facing hospitality roles.
• Familiarity with M365, Google Workspace, iOS/Android MDM, and remote monitoring tools.

What We Offer

• Salary Range: $40,000 – $45,000 per year
• Health Insurance: 100% Employer-Paid (fully covered)
• Dental Insurance: Available via pre-tax payroll deduction
• Continued Education: Certification cost coverage for exams and training aligned with business goals
• Career Growth: Hands‑on exposure to cloud administration, cybersecurity tools, and networking infrastructure.