Service Desk Technician - #2985

Wadetrim; Pittsburgh (Allegheny County); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Performance bonuses

Education reimbursement

Job summary

Wadetrim is seeking a Service Desk Technician to join our IT Team in Pittsburgh. The role requires a high school diploma and 3-5 years of support experience in a Microsoft Windows environment. Responsibilities include providing Service Desk support, troubleshooting issues, and assisting in computer maintenance.

The ideal candidate will have familiarity with AutoCAD and Civil3D, possess strong communication skills, and be self-motivated. A flexible hybrid work schedule is available after 30 days of employment.

Qualifications

• 3 to 5 years of related support experience in a Microsoft Windows environment.
• Familiarity with personal computer hardware and software configurations.
• Quick learner in an ever-changing environment.

Responsibilities

• Provide Service Desk support and handle end-user issues.
• Assist in troubleshooting and computer maintenance.
• Take ownership of complex problems.

Skills

Microsoft Windows support

Troubleshooting

Customer Service

Documentation

Education

High School diploma or equivalent

Tools

AutoCAD

Civil3D

ProjectWise

Job description

What We Offer:

Our excellent salary and benefits package includes medical, dental, vision, life insurance, short and long‑term disability coverage, education reimbursement, 401(k), performance bonuses, and an employee stock program. Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade Trim, The Inclusion Experience, Professional Development, Leadership Development, Rotation Program, Mentor Program, Sustainability Program, and Wellness Program.

Position Description:

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Pittsburgh office. A high school diploma or equivalent is required. The candidate must have three months to five years related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A+ and/or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus. The candidate must also be self‑motivated, work well with others, and have excellent writing, organizational, and communication skills. A flexible hybrid work schedule is available after 30 days of employment.

Responsibilities:

• Provide Service Desk support and be accountable for the response and diagnosis of end‑user issues
• Assist in computer troubleshooting and maintenance, operating system and application installations, computer lease configurations, computer deployment and returns.
• Manage, record, report support activities and inventory.
• Take ownership of complex problems and escalate to the appropriate I.T. team member to expedite resolution
• Travel between Wade Trim locations to provide computer, network, video conferencing support services
• Provide on‑site support and assistance for local CADD engineering applications and plotting
• Troubleshoot server and network issues
• Write effective user‑oriented Helpdesk work order resolution documentation
• Attend seminars and/or training classes
• Anticipate and provide resolutions to problems
• Provide hands and eyes support for Server and Network teams
• Maintain a safe working environment

Qualifications:

• A high school diploma or equivalent is required
• 3 to 5 years related support experience in a Microsoft Windows environment
• Familiarity with personal computer hardware and software configurations
• A+ and/or MCP certification is a plus
• Experience supporting civil engineering applications (AutoCAD, Civil3D, ProjectWise) a plus
• Attention to detail
• Customer Service Focus
• Documentation
• Proper follow‑up skills
• Ownership of issues end to end
• Quick Learner in an ever changing environment
• Wish to grow within the IT realm

Equal Opportunity Employer Statement:

Wade Trim is an Aff…