IT Technical Support Technician

Hoffman Construction Co of America; Portland (OR); On-site; USD 75,000 - 100,000; Full time

Job summary

Hoffman Construction Co of America is seeking a hands-on IT Technical Support Technician to join our technology team in Portland. This role focuses on imaging and deploying computers, diagnosing hardware and software issues, installing applications, and supporting construction software platforms such as Autodesk products and related surveying tools.

You will provide remote and on-site support, ensure standardized builds with security baselines, maintain asset records, and document issues and

Qualifications

• Imaging and deploying Windows computers with tools like SCCM/Intune.
• Troubleshooting hardware, OS, networking basics, and software installations.
• Installing and supporting software including drivers and licensing.
• Experience with Autodesk and Leica construction software/hardware.
• Strong customer-service orientation and ability to explain technical concepts.
• Ability to work independently and lift up to 50 lbs.

Responsibilities

• Image, configure, and deploy workstations and laptops with standardized builds.
• Install, configure, update, and support construction software and plugins.
• Hardware testing and verification of software loads.
• Asset management across lifecycle (receiving imaging deployment shipping/return).
• Troubleshooting and basic repairs.
• Deployment support with remote and on-site help; escalate when needed.
• Documentation and knowledge-base updates.

Skills

Imaging & deploying Windows PCs

Hardware/software troubleshooting

Software install & support

Autodesk/Leica construction software

Customer-service orientation

Independent work & lifting 50 lbs

Tools

SCCM/ConfigMgr

Intune

Remote support tools

Ticketing systems

PowerShell scripting

Job description

We are seeking a hands-on, detail-oriented IT Technical Support Technician to join our technology team. This role focuses on imaging and deploying computers, diagnosing hardware/software issues, installing and configuring applications, and supporting specialized construction software platforms such as Autodesk products (AutoCAD, Civil 3D, Revit, etc.), geospatial/survey solutions, as well as other industry tools. The ideal candidate thrives in a fast-paced environment, maintains high standards for accuracy, and ensures all equipment is properly tested before issuing to end users.

Salary: $75,000 - $100,000 DOE

Key Responsibilities

• Image, configure, and deploy: Image workstations and laptops for new hires and hardware refreshes, ensuring standardized builds, security baselines, and required software packages.
• Install, configure, update, and support software applications: Particular emphasis on construction and surveying tools (Autodesk suite, Leica software, related plugins, drivers, and licensing.
• Hardware Testing: Verify new computers software load matches request for non-standard software applications, security tools, drivers, and organization-specific configurations.
• Asset Management: Maintain accurate records of IT assets throughout their lifecycle (receiving imaging deployment shipping/return).
• Troubleshooting: Perform basic diagnostics and repairs on hardware issues
• Deployment Support: Provide remote and on-site support, document issues and resolutions, and escalate complex problems to senior technicians or vendors when necessary.
• Documentation: Create and update knowledge-base articles, standard operating procedures, and imaging documentation.

Required Qualifications

• Proven experience imaging and deploying Windows computers (SCCM/ConfigMgr, Intune,or similar tools preferred)
• Strong troubleshooting skills across hardware, Windows OS, networking basics, and software installation/configuration.
• Hands-on experience installing and supporting software applications, including understanding of installers, dependencies, drivers, and licensing.
• Direct experience supporting construction or surveying applications such as Autodesk products and/or Leica software/hardware solutions,
• Solid customer-service orientation and the ability to communicate technical concepts clary to non-technical users.
• Ability to work independently.
• Ability to lift and move equipment up to 50 lbs.
• Excellent organizational skills and attention to detail.
• Valid driver’s license (if local deliveries are required).

Preferred Skills & Experience

• Familiarity with construction industry workflows (survey, CAD, BIM, or field data collection).
• CompTIA A+, Network +, or equivalent certifications.
• Experience with remote support tools, ticketing systems, and basic PowerShell or scripting for deployment tasks.
• Familiarity with shipping software (UPS, FedEx, DHL portals).

Personal Attributes

• Strong work ethic and ability to work independently.
• Customer-service mindset with clear communication skills.
• Help streamline processes and procedures.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.
• High integrity when handling company assets.