Service Desk Technician - #2997

Wade Trim; Taylor (MI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Wade Trim in Taylor, MI, is seeking a Service Desk Technician to strengthen our IT team and support multiple locations. The role requires a high school diploma and at least five years of Windows-focused support, with familiarity in PC hardware and software configuration.

You’ll diagnose issues, install and maintain equipment, manage user accounts, and assist with deployments and upgrades. A hybrid-remote schedule after 30 days is available, along with growth opportunities and a collaborative

Qualifications

• High school diploma or equivalent is required.
• At least 5 years of related IT support experience.
• Familiarity with PC hardware and software configurations.
• A+ and/or MCP certification is a plus.
• Strong attention to detail and customer-service focus.
• Good documentation and follow-up skills.

Responsibilities

• Provide first-level Service Desk support for hardware, software, and connectivity.
• Diagnose, troubleshoot, and resolve end-user technical problems.
• Install, configure, and maintain computers, peripherals, and software.
• Support workstation deployments, refreshes, and hardware upgrades.
• Manage user accounts, passwords, and access requests.
• Escalate complex issues to IT teams and track resolutions.
• Assist with server, network, VPN, and wireless connectivity troubleshooting.
• Provide on-site and remote support across multiple locations.

Skills

5 years experience

PC hardware familiarity

A+/MCP certification

Attention to detail

Customer service

Documentation

Follow-up skills

Ownership of issues end-to-end

Fast learner

Growth mindset in IT

Education

High school diploma or equivalent

Tools

AutoCAD

Civil3D

ProjectWise

Job description

What We Offer

Our excellent salary and benefits package includes medical, dental, vision, life insurance, short and long-term disability coverage, education reimbursement, 401(k), performance bonuses, and an employee stock program. Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade Trim, The Inclusion Experience, Professional Development, Leadership Development, Rotation Program, Mentor Program, Sustainability Program, and Wellness Program.

Position Description

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Taylor office. A high school diploma or equivalent is required. The candidate must have at least five years of related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A+ and/or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus. The candidate must also be self‑motivated, work well with others, and have excellent writing, organizational, and communication skills. A flexible hybrid‑remote work schedule is available after 30 days of employment.

Typical Responsibilities include:

• Provide first‑level Service Desk support for hardware, software, and connectivity issues.
• Diagnose, troubleshoot, and resolve end‑user technical problems.
• Install, configure, and maintain computers, peripherals, and software.
• Support workstation deployments, refreshes, lease returns, and hardware upgrades.
• Manage user accounts, passwords, and basic access requests.
• Escalate complex issues to the appropriate IT teams and track resolution progress.
• Assist with server, network, VPN, and wireless connectivity troubleshooting.
• Provide on‑site and remote support for employees across multiple locations.
• Support CADD applications, plotting systems, and engineering software tools.
• Maintain accurate ticket updates, work logs, and technical documentation.
• Create clear knowledge base articles and user‑focused support documentation.
• Assist with IT projects, technology rollouts, and equipment installations.
• Support conference room, audio/visual, and collaboration technologies.
• Travel between Wade Trim offices to provide hands‑on technical support.
• Follow IT security standards and promote cybersecurity best practices.
• Participate in technical training and professional development opportunities.
• Maintain a safe, organized, and professional work environment.

Education

• A high school diploma or equivalent is required

Skills Required

• 5 years of related experience
• Familiarity with personal computer hardware and software configurations
• A+ and/or MCP certification is a plus
• Attention to detail
• Customer Service Focus
• Documentation
• Proper follow‑up skills
• Ownership of issues end to end
• Quick Learner in an emver changing environment
• Wish to grow within the IT realm

About Wade Trim

Wade Trim is committed to maximizing the value of infrastructure investments. We’ve been solving complex engineering challenges for nearly a century. We customize our work approach to fit each project using a collaborative, friendly style to deliver solutions our clients can stand behind.

Our supportive culture recognizes and strives to fulfill collective client, company, and individual needs. Mentoring and building skills of Wade Trim staff is a priority. Frequent interaction among staff is encouraged, company leadership is easily accessible, and opportunities are provided for staff to help shape the firm’s future through strategic planning. Work/life balance is supported through a flexible, hybrid work schedule that brings team members together in the office at least two days a week and connects them virtually when working from home.

To solve our clients’ toughest challenges, we’ve devoted ourselves to delivering innovative solutions. Our Office of Applied Technology (OAT) is dedicated to seeking new technologies or ways to apply existing technologies to enhance value to our clients and positively impact communities. All staff are encouraged to share ideas and suggestions for innovative technologies or processes to adopt. This open-minded approach enables us to advance technology, foster innovation, and stay ahead of our clients’ needs.

Wade Trim’s success is shared by the employees that make it happen. Since our beginning, our firm has been 100% employee owned. This cultivates an ownership mindset that benefits our work approach, collaborative culture, and ability to deliver client solutions. We believe employee ownership drives the sustainability and growth of our firm and provides all our employees with opportunities for financial success.

Wade Trim is an Affimative Action/Equal Opportunity Employer.