SERVICE DESK TECHNICIAN

York County, PA; York (York County); On-site; USD 42,000 - 54,000; Full time

Job summary

York County, PA seeks a Service Desk Technician to contribute to service desk operations under general direction. You will provide endpoint and application support, access management, and fulfill service requests in a structured environment.

Responsibilities include handling incidents, participating in change and asset management, and collaborating with team members to escalate issues. On-call rotation and special projects are part of the role.

Responsibilities

• Serve as a technical resource for service desk operations addressing requests within service level agreements and defined uptime requirements.
• Provide end user support to resolve hardware, application, and access issues.
• Participate in incident management, service request fulfillment, change management, and asset management.
• Participate in application, hardware, policy, and procedural implementations.
• Communicate with team members to elevate incidents and service requests to appropriate service owners as necessary.
• Maintain working knowledge of IT operations and functions.
• Participate in an on-call rotation.
• Work on special projects as needed.
• Other duties as assigned.

Job description

Description

The Service Desk Technician will actively contribute to service desk operations under general direction. Duties and responsibilities include but are not limited to endpoint support, application support, access management, and service request fulfillment.

Requirements

• Serve as a technical resource for service desk operations addressing requests within service level agreements and defined uptime requirements.
• Provide end user support to resolve hardware, application, and access issues.
• Participate in incident management, service request fulfillment, change management, and asset management.
• Participate in application, hardware, policy, and procedural implementations.
• Communicate with team members to elevate incidents and service requests to appropriate service owners as necessary.
• Maintain working knowledge of IT operations and functions.
• Participate in an on-call rotation.
• Work on special projects as needed.
• Other duties as assigned.