Service Desk Technician

Jobs via Dice; West Bend (WI); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Service Desk Consultant in West Bend, WI. This role is perfect for someone early in their IT journey, with responsibilities including providing IT support and troubleshooting issues. The position offers a supportive team environment and opportunities for growth.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Employee Assistance Program

Time Off/Leave

Qualifications

• 6 months to 2 years of experience in a help desk or service desk role.
• Familiarity with Windows 10, Active Directory, Office 365.
• Solid troubleshooting skills and a curious mindset.

Responsibilities

• Providing IT support via phone, remote tools, and chat.
• Troubleshooting common issues with Windows 10 and Office 365.
• Managing support tickets and helping users get back on track.

Skills

Troubleshooting skills

Customer-first attitude

Clear communication

Tools

Windows 10

Office 365

Active Directory

Ticketing systems

Job description

1 day ago Be among the first 25 applicants

Are you early in your IT journey and ready to level up your skills? This client is looking for a Service Desk Consultant to join our growing team! If you've got a year or two of experience under your belt and a passion for solving tech puzzles, we want to hear from you.

What You'll Be Doing:

• Providing IT support via phone, remote tools, and chat (yes, you'll be the friendly tech hero on the other end).
• Troubleshooting common issues with Windows 10, Office 365, and more.
• Managing support tickets and helping users get back on track quickly.
• Resetting passwords, supporting printers, and keeping VPN and DNS issues in check.
  
  

What You Bring to the Table:

• 6 months to 2 years plus of experience in a help desk or service desk role.
• Solid troubleshooting skills and a curious mindset.
• Familiarity with Windows 10, Active Directory, Office 365, and ticketing systems.
• A customer-first attitude and a knack for clear communication.
  
  

Bonus Points For:

• Experience with printer support (yes, they still jam).
• Knowledge of VPNs and DNS (don't worry, we'll help you grow here too).
  
  

Experience Level:

Entry to Mid-Level - Perfect for someone with a year or two of hands-on IT support experience who's ready to take the next step.

If you're looking for a place to grow your skills, work with a supportive team, and maybe even enjoy a few tech jokes along the way, West Bend might just be your next great move.

Pay And Benefits

The pay range for this position is $20.84 - $20.84/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Bend,WI.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Software Development

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