Service Desk Technician

Leidos; Tampa (FL); On-site; USD 64,000 - 107,000; Full time

Job summary

Leidos seeks an early career Service Desk Technician to support the USCENTCOM CITS program at MacDill AFB in Tampa, FL. This full-time on-site position provides Tier 1 help desk support for desktop hardware, software, and collaboration tools, with customer-focused service and rapid issue resolution.

The role covers in-person, phone, email, and chat requests, Windows/Office 365/AD issues, and on-site installation, maintenance, and repair of desktops and peripherals.

Qualifications

• US Citizenship required.
• Security+ DoD 8570 compliance is required.
• DoD Secret with TS/SCI eligibility is required.
• Experience supporting help desk Tier I/II/III operations.

Responsibilities

• Provide technical support for computer systems, software, and hardware.
• Respond to queries in person, over the phone, email, IM, or chat.
• Install, modify, and repair desktop hardware/software; troubleshoot windows and Office 365.
• Deliver on-site Tier 1 installation, maintenance, and repair of desktops and printers.
• Document incidents in the ticketing system and escalate when needed.
• Collaborate with system admins, network/infrastructure technicians, and engineers.

Skills

Customer service

Troubleshooting

Technical support

Multitasking

Education

Bachelor's degree in Computer Science or related IT discipline

Associate degree with 3+ years experience

High school diploma with 6 years related experience

Tools

Windows OS

Office 365

Active Directory

Ticketing system

Job description

Description

Leidos Digital Modernization sector is seeking an early career Service Desk Technician to work with our USCENTCOM CITS program at MacDill AFB, Tampa, Florida. This is full time on site with our customer.

Your best work is ahead!

What will you do in this role?

• Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software
• Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.
• Provide Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, printers, and associated peripherals.
• Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
• Support Microsoft Office 365 and Active Directory products.
• Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
• Isolate and resolve issues with individual workstations.
• Act as a resource to answer user questions about hardware and software issues.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to identify and correct core problem.

To Qualify for this role you Need:

• US Citizenship
• BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline with 5+ years', OR an Associate degree with 3+ years' OR a high school diploma (or equivalent) and 6 years' directly related work experience supporting help desk Tier I, 2 and/or 3 operations.
• Current CompTIA Security+ (DoD 8570 Compliance)
• Currently hold DoD Secret with TS/SCI Eligibility

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

October 7, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $59,150.00 - $106,925.00

Pay Range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.