Service Desk Technician

Central Hudson; Poughkeepsie (AR); On-site; USD 54,000 - 102,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with...

Life and Travel Insurance

Tuition Assistance

Wellness Reimbursement Program

Paid Holidays and Vacation

Job summary

Central Hudson is seeking a Service Desk Technician to deliver hands-on endpoint engineering, device management, and customer-focused IT support across multiple channels. You will ensure reliable operation of laptops, desktops, mobile devices, VDI, and enterprise apps while collaborating with Infrastructure & Operations to maintain a secure environment.

The role requires an associate degree (or equivalent experience), strong Windows and Office skills, and the ability to travel.

Qualifications

• Associate’s degree in Computer Science, IT, STEM, Business or related field.
• In lieu of degree, 2+ years relevant experience with HS diploma.
• Experience supporting Windows, mobile devices, and enterprise applications.
• Strong written and verbal communication and customer service.
• Ability to travel to district locations and lift up to 35 lbs.
• Valid driver’s license.

Responsibilities

• Provide frontline IT support for end-user issues.
• Manage endpoints and device configurations.
• Collaborate with I&O to coordinate incidents and SLAs.
• Administer Intune/MDM and Azure Virtual Desktop tasks.
• Create and maintain knowledge base documentation.
• Participate in 24/7 on-call rotations.
• Assist storm restoration efforts as needed.

Skills

Windows

Mobile devices

Enterprise apps

MS Office

Customer service

Communication

Independent work

Ownership

Travel

Physical ability

Education

Associate’s degree in Computer Science/IT/STEM

High School Diploma + 2+ years experience

Tools

Intune

Azure Virtual Desktop

MDM platforms

Mobile application management

Windows 11

Microsoft 365

Apple devices

Job description

Benefits:

• Competitive compensation
• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan with substantial company match
• Life and Travel Insurance
• Tuition Assistance
• Wellness Reimbursement Program
• Paid Holidays and Vacation

What is a Service Desk Technician?

The Service Desk Technician is a frontline technical specialist responsible for supporting, managing, and optimizing all end-user computing environments. As a key member of the Service Desk, this role delivers hands‑on endpoint engineering, device management, and customer-focused technology support across multiple channels. The Service Desk Technician ensures reliable operation of laptops, desktops, mobile devices, virtual desktops, and enterprise applications while partnering closely with Infrastructure & Operations to maintain a secure, modern, and efficient endpoint ecosystem.

What does a Service Desk Technician do?

• Primary Technology Support — Act as the main point of contact for end‑user endpoint issues, incidents, and service requests through the ITSM platform.

• Endpoint Troubleshooting — Perform initial triage, diagnose hardware/software issues, document findings, and elevate when appropriate.

• Intune Endpoint Management — Administer, support, and troubleshoot devices enrolled in Microsoft Intune, including compliance policies, configuration profiles, application deployment, and conditional access.

• Azure VDI Support — Support Azure Virtual Desktop (AVD) environments, including session host troubleshooting, user connectivity issues, profile management, and performance monitoring.

• BYOD Support — Provide guidance and support for Bring‑Your‑Own‑Device users, ensuring secure access, proper enrollment, and adherence to organizational policies.

• MDM & Mobile Application Services — Manage mobile devices through MDM platforms, support enterprise mobile applications, and assist with enrollment, configuration, and security compliance.

• Device Deployment & Management — Configure, deploy, and support Windows, iOS, VDI, printers, peripherals, and mobile devices.

• Incident Coordination — Support major incidents by collaborating with I&O teams, ensuring timely updates and adherence to SLAs.

• Knowledge Base Maintenance — Create and update technical documentation, troubleshooting guides, and standard operating procedures.

• Technical Proficiency — Maintain up‑to‑date knowledge of supported technologies, business applications, and endpoint management tools.

• Process Compliance — Follow established IT processes, policies, and performance standards.

• Continuous Improvement — Contribute to automation, optimization, and technology improvement initiatives.

• Professional Development — Pursue ongoing learning and skill development.

• Team Collaboration — Demonstrate integrity, teamwork, and strong communication while supporting organizational values.

• On — Call Participation — Participate in 24/7 on‑call rotations, staggered shifts, and emergency response efforts as needed.

• Perform additional duties as assigned - Central Hudson’s environment is continuously evolving; individual skills and contributions must reflect these changes.

• Provides support for storm restoration efforts.

What does it take to be a Service Desk Technician?

Required:

• Associate’s degree in Computer Science, Information Technology, STEM, Business or a relevant field of study. In lieu of an associate’s degree, a High School Diploma or Equivalency degree and 2+ years relevant experience will be considered
• Experience supporting Windows, mobile devices, and enterprise applications
• Proficiency with Microsoft Office
• Strong written and verbal communication skills
• Excellent customer service and interpersonal abilities
• Ability to adapt to changing technologies and priorities
• Self‑motivated, proactive, and able to work independently
• Strong sense of ownership and accountability
• Ability to travel to district locations as needed and perform additional duties as assigned
• Ability to lift up to 35 lbs
• Valid driver’s license

Preferred:

• Bachelor’s degree in a related field
• CompTIA A+ certification
• Experience with Windows 11, Microsoft 365, Apple devices (iPhone/iPad)
• Experience with Intune, Azure Virtual Desktop, MDM platforms, and mobile application management

Applications will be accepted until October 13, 2026.

This position has a career path which allows for advancement opportunities within the Service Desk Technician job series. The title and level are commensurate with experience. Pay Range: $53,700-$102,200

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy‑related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR