Service Desk Technician

Lensa; Columbia (SC); On-site; Full time

Job summary

A leading company in IT services is seeking a Service Desk Technician to provide first-level support for various technical issues. The technician will handle desktop, laptop, and network service requests, ensuring customer satisfaction and effective communication across technical levels. This role offers an excellent opportunity for those starting in the IT field, with comprehensive benefits and professional growth potential.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Qualifications

• 1-2 years related experience required.
• Experience using ITSM Ticketing tools preferred.
• Ability to support multiple platforms.

Responsibilities

• Diagnoses and troubleshoots end user desktop application issues.
• Provides timely resolution of problems and ensures user satisfaction.
• Develops standard operating procedures for IT support.

Skills

Windows operating systems

Network security concepts

Customer service

Education

Associates degree or technical training

Tools

ITSM Ticketing tools

Active Directory

Exchange

Job description

3 days ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for CompuCom.

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Service Desk Technician to join our team.

Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access.

The shift will be Thursday - Monday, 10:00 am - 6:30 pm

Responsibilities

• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
• Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
• Provides case status updates to management and end-users per service level guidelines
• Support and maintain effective relationships with users
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
• Provide support for PCs, laptops, printers, cell phones, and tablets etc.
• Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
• Communicates with customers at all levels of technical and non-technical skills sets
  
  

Skills & Qualifications

• Associates degree preferred, or technical training
• 1-2 years related experience
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Experience with multi-platform Windows O/S required
• Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred
• Active Directory and Exchange experience preferred
  
  

Wage Range

The hourly rate for this position is between $15.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date : 8/18/2025

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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