Service Desk Technician

Mollie; City of Amsterdam (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Mollie in Amsterdam is hiring a Service Desk Technician to be the heartbeat of internal IT. You’ll be the first contact for IT-related questions and the face of IT for our Amsterdam office, supporting 1000+ Mollies and ensuring smooth onboarding and security across teams.

You’ll handle incidents, problems, and requests with a focus on Apple devices, collaborating with Engineering, Sales, and other groups to keep operations running.

Qualifications

• 2 to 4 years of service desk experience.
• A customer-first mindset.
• Strong troubleshooting skills, including on systems you haven't seen before.
• Experience administering Google Workspace and Slack.
• Experience with Jira or a similar service management tool.
• The ability to work independently, stay organised and prioritise a busy workload.
• The ability to work well with a wide range of teams and colleagues.

Responsibilities

• Troubleshoot, resolve and document IT issues across networking, hardware, software and related services.
• Support 1000+ colleagues, mostly on Apple devices.
• Act as the first line of support and escalat to the wider team when needed.
• Facilitate employee onboarding and help new colleagues get up and running.
• Contribute to projects and ongoing service improvements.

Skills

Customer-first mindset

Strong troubleshooting

Independent work

Organised

Prioritise workload

Team collaboration

Tools

Google Workspace

Slack

Jira

Job description

Build with us

Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies use Mollie to get paid, manage money and grow - with products designed to be simple, scalable, and dependable.

With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.

We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.

Sound like your kind of place? Let's build together.

Your impact

You will be the heartbeat of our internal operations. Mollie is one of the fastest-growing companies in Europe, welcoming around 15 new colleagues every month. As Service Desk Technician, you are the first point of contact for all IT-related questions and the face of IT for our Amsterdam office. Your work makes sure 1000+ Mollies can build the future of payments without technical friction.

You help new colleagues get started and you handle incidents, problems and requests, with a focus on Apple. You keep teams from Engineering to Sales connected, productive and secure.

With a customer-obsessed mindset, you will give hands-on support at the office and remote assistance across Europe. When a tech headache shows up, you turn it into a seamless experience.

What you'll ship

• Troubleshoot, resolve and document IT issues across networking, hardware, software and related services
• Support 1000+ colleagues, mostly on Apple devices
• Act as the first line of support and escalat to the wider team when needed
• Facilitate employee onboarding and help new colleagues get up and running
• Contribute to projects and ongoing service improvements

What you'll bring

• 2 to 4 years of service desk experience
• A customer-first mindset
• Strong troubleshooting skills, including on systems you haven't seen before
• Experience administering Google Workspace and Slack
• Experience with Jira or a similar service management tool
• The ability to work independently, stay organised and prioritise a busy workload
• The ability to work well with a wide range of teams and colleagues

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape your career on your own terms.

You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.