Service Desk Technician

Forbrightbank; Chevy Chase (MD); Hybrid; USD 70,000 - 77,000; Full time

Benefits offered by this job

Health/Dental/Vision

4 weeks PTO

401k match

Metro SmartTrip

Remote/Hybrid schedule

Solar panel incentives

EV incentives

Top Workplace award

Job summary

Forbright Bank is seeking a Service Desk Technician to deliver high-quality technical support to bank staff and assist the IT team with daily system checks, ticket management, and imaging. The role involves on-call support, inventory tracking, and remote/hybrid work options.

The ideal candidate has a minimum of 2 years in a Help Desk role, strong MS Office and AD/Azure skills, and a proactive, customer-service mindset. A Bachelor’s in IT is preferred but not required.

Qualifications

• High School Diploma required; IT degree preferred.
• Minimum 2 years in Help Desk/Customer Service role.
• Proficiency with Microsoft Office tools.
• Strong communication and time management skills.
• Self-motivated, able to multitask in a fast-paced environment.

Responsibilities

• Execute across all operational activities of the IT department
• Support the strategic direction and the design of all technology, infrastructure, software, and communications and networking systems, including the implementation and integration of external and internal business processing systems and applications
• Administer Microsoft systems, including but not limited to, cloud-based systems, Active Directory, Office365, Azure, and Mobile MDM
• Provide help desk support including ticket management
• Primary resource for desktop and application software support
• Lead Technicians for daily systems checklists
• Administrator and maintain systems imaging
• On call support
• Managing new hire and departure process
• Manage all Inventory tracking (desktop related)
• Support for audio/video conferencing
• Perform other duties as assigned

Skills

Customer service

Problem solving

Time management

Communication

Multitasking

Self-motivated

Teamwork

Education

High School Diploma

Information Technology degree preferred

Tools

Active Directory

Office 365

Azure

Mobile MDM

Microsoft Office

A+

MCP

Network+

Job description

COMPANY DESCRIPTION:

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter futurefor our clients and the communities we serve.Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors andcreative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE:

We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:

We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY:

TheService Desk Technicianisresponsibleforprovidingquality andtimelytechnical support to bank staff.This position will alsoassist the broaderIT teamwith daily systems checks, ticket and patch management,on-callsupport, inventory tracking, and systems imaging.

• Execute across all operational activities of the IT department
• Support the strategic direction and the design of all technology, infrastructure, software, and communications and networking systems, including the implementation and integration of external and internal business processing systems and applications
• Administer Microsoft systems, including but not limited to, cloud-based systems, Active Directory, Office365, Azure, and Mobile MDM
• Provide help desk support including ticket management
• Primary resource for desktop and application software support
• Lead Technicians for daily systems checklists
• Administrator and maintain systems imaging
• On call support
• Managing new hire and departure process
• Manage all Inventory tracking (desktop related)
• Support for audio/video conferencing
• Perform other duties as assigned
• High School Diploma required; Bachelor's Degree in an Information Technology field preferred
• Minimum of 2 years of experience in a Help Desk/Customer Service role required
• Networking certifications such as A+, MCP, Network+ preferred
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Outstanding problem-solving and time management skills
• Self-motivated, self-directed, and results-oriented
• Adaptable and able to multitask in a fast-paced environment
• Can work independently and within a team; solution-oriented with a collaborative approach

The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $70,000 (entry level qualifications) to $77,000 (highly experienced).

POSITION REQUIREMENTS:

We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:

• Remain in a stationary position
• Use hands and fingers
• Utilize a computer monitor with visual acuity
• Operate technology or other office machinery such as printers, scanners, etc.
• Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES:

For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid (4 days per week in-office) work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

CORE PRINCIPLES:

• Excellence: Excellence is not a goal,but astandard, reflected in theprecisionof our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.
• People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
• Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders.By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world.Innovation is a continuous investment innew ideas.
• Sound Practices: Our foundation rests on prudence, care, integrity, and discipline.We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
• Distinct Value: Wefocusour energy where we add value. We avoidthe commoditizedandthe ordinary, choosing to compete through insight, specialization,technologyand service.By concentrating on areas whereexpertisematters and relationships endure, we create differentiation that is defensible and lasting.
• Clients: We exist to advance our clients’ success and to help them grow.We listen deeply, think creatively, and deliver solutions that solve problems, driveimpactand add value.Every client relationship is built on partnership, performance, and purpose.
• Shareholders: We are committed to creating exceptional value for our shareholders.We invest for the long term and view our shareholders as partners – not observers - in value creation. Weallocatecapital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity,maintainstrong liquidity and capital, and communicate with clarity and honesty.We measure success both by current performance and by the durability and quality of the long-term value we build.
• Communities and the Environment: We believe prosperity and responsibility go hand in hand.We invest in inclusiveopportunityand environmental stewardship.Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.

Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.

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