Service Desk Technician

Sage Dental; Boca Raton (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Sage Dental is seeking a Help Desk Support Technician to join our Boca Raton team. This on-site role provides technical assistance to computer users, resolving issues with Windows, Office 365, printers, and peripherals.

Candidates should have 1–3 years in a help desk role, strong communication skills, and the ability to work a varied schedule including evenings and weekends. Travel to new locations may be required.

Qualifications

• Experience supporting Windows machines and Office 365 applications.
• Strong communication and troubleshooting skills.
• Availability for shift including nights, weekends, and on-call rotation.

Responsibilities

• Provide on-site or remote technical support to Sage users in Boca Raton and remotely as needed.
• Handle help-desk requests via ticketing system and ensure timely follow-up.
• Document issues, steps taken, and resolutions; maintain SLA adherence.
• Assist with setup of hardware, software, printers, and peripherals; support Citrix and O365 apps.

Skills

Customer service

Time management

Team player

Problem solving

Tools

Windows OS

Citrix

Microsoft 365 / O365

Printers

Ticketing system

Job description

Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care.

Overview

Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required.

Responsibilities

• Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.
• Provide technical support and communicate technical information to all Sage Dental computer end users
• Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner)
• Work on help desk request via ticketing system and follow up when required
• Document all relevant information, troubleshooting steps taken, and resolution
• Maintain SLA expectations and ticketing processes and procedures
• Collaborate with teammates on hardware and software issues and escalated as needed
• Install and troubleshoot hardware, software, and/or peripheral equipment
• Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third‑party applications to determine root cause of issue
• Use of Office 365 products such as Outlook, Teams, and Excel
• Maintain cleanliness and organization of work space

Qualifications

• Minimum of 1-3 years of experience in a help desk role.
• Certifications are a plus.
• Experience supporting Windows machines, Citrix, O365 apps, and printers preferred.
• Excellent communication (verbal and written), interpersonal, time management, and developmental skills.
• Strong problem solving and critical thinking skills.
• Ability to learn new technologies quickly.
• Must be a team player!
• The ability to work 8:00am – 5:00pm, overtime, nights, weekends, and participate in on call rotation is required.
• Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required.

What Sage Offers

Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting‑edge technology and professional development resources. Competitive compensation and benefits.