Service Desk Technician

ECS; Albuquerque (NM); On-site; USD 40,000 - 60,000; Full time

Job summary

ECS is seeking a Service Desk Technician in Albuquerque to provide high-quality technical support. The role involves resolving IT issues, collaborating with IT teams, and maintaining documentation. Candidates should have a high school degree, at least 2 years of relevant experience, and the ability to obtain a security clearance.

Qualifications

• 2 years of PC support experience required.
• Ability to obtain a U.S. Department of Energy Q security clearance.
• Knowledge of network settings and MS Office.

Responsibilities

• Provide procedural & technical end-user support.
• Collaborate with IT teams for solutions development.
• Document all information accurately into the ticketing system.

Skills

PC support

Troubleshooting

Repair

Customer satisfaction

Technical support

Documentation

Education

High School Degree

Associate’s or Bachelor’s Degree in IT

Job description

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Job Description

ECS is seeking a Service Desk Technician to work in our Albuquerque, NM office.

ECS is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or other protected categories.

ECS is a leading provider of technology services to the U.S. Federal Government, focusing on people, values, and purpose. Our 3800+ employees support Federal Agencies and Departments to serve, protect, and defend the American People.

The Service Desk Technician provides procedural & technical end-user support with high customer satisfaction, using phone, chat, email, or other tools. They may escalate issues and promote internal education.

• Resolve basic issues remotely reported by customers; with training, resolve more complex issues.
• Provide phone & chat support for incident resolution.
• Collaborate with IT teams on solutions development and testing.
• Assist in various Service Desk functions, resolving hardware & software problems.
• Support IT Field Techs and cross-functional teams.
• Document all information accurately into the ticketing system and knowledge base.
• Resolve requests promptly, meet productivity metrics, and escalate when needed.
• Contribute to the knowledge base and promote current articles.
• Work independently and maintain positive relationships with peers and leadership.
• Participate in after-hours support rotations if required.
• Perform other duties as assigned.

Required Skills

• High School Degree + 2 years of experience.
• Must be a US Citizen.
• Ability to obtain and maintain a U.S. Department of Energy Q security clearance.
• At least 2 years of PC support, troubleshooting, and repair experience.
• Knowledge of PC hardware, network settings, OS, and MS Office.
• Basic virtual desk support skills.
• Typing speed of 35 WPM.

Desired Skills

• Associate’s or Bachelor’s Degree in IT or related field.
• Technical certifications (A+, NET+, etc.).
• ITIL v4 Foundations Certification.
• Typing speed of 50+ WPM.

This job posting is active; no indication of expiration.