Service Desk Team Member

Hunt Companies, Inc.; Norfolk (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Performance bonus

Paid time off

Comprehensive benefits

Job summary

Hunt Companies, Inc. is seeking a Service Desk Team Member to join a 24-hour desk at J – 53, NH – 156, Camp Allen or Newport News locations in Norfolk, VA. You will assist residents with general needs, leasing tasks, move‑in/out, and respond to emergencies as needed.

The role requires shift work from 11:00pm to 7:30am, Monday through Friday with rotating weekends, totaling 40 hours weekly. Training on the online work order system is provided, and a comprehensive benefits package is offered.

Qualifications

• High School Diploma or GED required.
• 3–6 months of customer service experience or training.
• Ability to read and interpret safety rules, and write routine reports.
• Basic math and problem-solving in standard situations.
• Familiarity with MS Word, Internet/Intranet and Outlook.

Responsibilities

• Answer incoming telephone calls and forward to the correct team.
• Assist with referral/placements, move-in/out processes.
• Maintain fax machines and perform clerical duties.
• Train residents on online work orders when needed.
• Register residents, assign room numbers, issue keys.
• Respond to work orders and input requests.
• Report issues to property management staff.
• Coordinate day-to-day customer communications and relationships.

Skills

Customer service

Reading and writing

Communication

Microsoft Word

Outlook

Education

High School Diploma or GED

Tools

Microsoft Word processing

Internet/Intranet

Outlook and E-mail

Job description

HMHSS Homeport Hampton Roads
Norfolk, VA 23505, USA

Description

Must be able to accommodate shift times: 11:00pm - 7:30am Monday - Friday and Rotating Weekends (minimum 2 per month) 40 hours/week

A Brief Overview

The Service Desk Team Member serves as a member of 24 hour service desk team at J – 53, NH – 156, Camp Allen or Newport News locations. Assists residents with general needs, assists with leasing and placements tasks, move-in, move-out tasks, answers phone and responds to emergencies, as needed.

What you will do

• Answers incoming telephones calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Assists with referral/placements and move-in/move-out process.
• Maintains fax machines, assists users, and perform other clerical duties as necessary.
• Reminds residents of the on-line work order system; train residents (over the phone) on the on-line system, as needed.
• Registers new residents; assigns room numbers, issues room keys.
• Respond to incoming customer's work orders requests, and input work orders from residents.
• Report customer service related issues to the appropriate property management staff, as necessary.
• Coordinate day-to-day customer communication and interact with the customers to foster ongoing relationships.

Qualifications

• High School Diploma or GED High School diploma or GED Required
• three to six months related Customer Service experience and/or training. Required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively to customers or employees of organization.
• Ability to add, subtract, multiply, and Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations. Divides in all units of measure, using whole numbers, common fractions, and decimals.
• To perform this job successfully, an individual should have knowledge of Microsoft word processing software; Internet/Intranet software; Outlook and E-mail software systems.

Compensation

We are committed to offering competitive and equitable compensation. The hiring range for this position is $17.30, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors – we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.