Service Desk System Administrator

General Dynamics Information Technology, Inc.; Newington (VA); On-site; USD 98,000 - 132,000; Full time

Job summary

General Dynamics Information Technology is seeking a Service Desk System Administrator to support a DOW customer. The role requires a Top Secret/SCI clearance and US citizenship, with onsite work in Newington, VA.

You will help improve user support, troubleshoot issues, and coordinate with cross-functional teams. Ideal candidates have 3+ years of related experience and strong communication, customer service, and technical troubleshooting skills.

Qualifications

• High School Diploma required.
• 3+ years of related experience.
• US Citizenship required: Yes.
• Security clearance TS/SCI required.

Responsibilities

• Works independently and with multiple work centers to support the customer.
• Relies on the collective team's knowledge and documentation to solve challenges.
• Able to work in a fast paced environment with high expectations.
• Supports a mission focused customer enabling a world class mission.
• Utilizes the full compliment of technical and interpersonal skills to accomplish the work.

Skills

Communication

Technical Training

Troubleshooting Hardware

Education

High School Diploma

Tools

ServiceNow

VDI

Job description

Type of Requisition

Regular

Clearance Level Must Currently Possess

Top Secret/SCI

Clearance Level Must Be Able to Obtain

Top Secret/SCI

Public Trust/Other Required

None

Job Family

IT Infrastructure and Operations

Job Qualifications

Skills: Communication, Technical Training, Troubleshooting Hardware

Certifications: None

Experience: 3 + years of related experience

US Citizenship Required: Yes

Job Description

Seize your opportunity to make a personal impact as a Service Desk System Administrator supporting a DOW customer. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk System Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk System Administrator joining our team to improve the customer's experience enabling the mission.

How a Service Desk System Administrator will Make an Impact

• Works independently and with multiple work centers to support the customer
• Relies on the collective team's knowledge and documentation to solve challenges
• Able to work in a fast paced environment with high expectations
• Supports a mission focused customer enabling a world class mission
• Utilizes the full compliment of technical and interpersonal skills to accomplish the work.

What You’ll Need to Succeed

• Education: High School Diploma Required
• Experience: 3 years Required
• Technical Skills: Customer service. Knowledge in software, hardware, configurations, and architectures.
• Security Clearance Level: TS/SCI Required
• Skills and Abilities: Troubleshoot hardware and software.
• Preferred Skills: Experience with ServiceNow and VDI.

Location

Onsite - Newington, VA

Citizenship Required: US Citizenship #GDITpriority #armajobs

Salary

The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule & Travel

• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite
• Work Location: USA VA Newington
• Additional Work Locations:

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

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