Service Desk Specialist

RONIN Information Technology Services, LLC; Leesburg (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

RONIN Information Technology Services, LLC in Leesburg, Virginia is looking for a Full-Time Tier I Support Technician. You will provide contact and incident resolution for customers with hardware, software, and application issues. This role emphasizes quick and friendly customer service, expecting you to resolve as many incidents as possible during the first call.

The ideal candidate will have at least 3 years of experience in a Windows environment or service desk roles. A high school diploma or GED is required to apply.

Qualifications

• 3 years experience in a windows environment or call center/service desk.
• Working knowledge of computers, printers, laptops, and common Windows applications.

Responsibilities

• Provide Tier I contact and incident resolution to customers.
• Document incident status in incident database tools.
• Ensure polite and friendly customer service.

Skills

Customer service

Incident resolution

Windows applications

Hardware troubleshooting

Education

High school diploma or GED

Job description

Provide Tier I contact and incident resolution to customers with hardware, software, and application problems. Attempts to resolve as many incidents during the first call, or at Tier I. Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service. Working knowledge of computers, printers, laptops and common windows applications. Requires 3 years experience in windows environment and/or call center or service desk experience. High school diploma or GED required.

Job Type: Full Time