Service Desk Support

Coforge; Charleston (WV); On-site; USD 36,000 - 52,000; Full time

Job summary

Coforge is hiring for a Service Desk role in Charleston, WV. The candidate will provide Level 2 support, identify and escalate issues, and resolve end-user incidents on first contact via Phone, Email, and Chat. Strong documentation of issues and steps is required.

Experience of 02+ years and mode of hire as Full Time are specified. The role entails hands-on troubleshooting of software, hardware, and basic networking in a customer-focused IT support environment.

Qualifications

• Provide Level 2 support to the client.
• Identify issues and elevate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat.

Responsibilities

• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.

Skills

Level 2 support

Issue identification

End-user incident resolution

Escalation

Troubleshooting

Documentation

Tools

Phone support

Email support

Chat support

Job description

Experience: 02+ years

Mode of Hire: Full Time

We at Coforge are hiring for Service Desk candidates with the below skillset :-

• Provide Level 2 support to the client.
• Identify issues and elevate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.