Service Desk Supervisor: Lead ITIL Operations & FCR

Markel Corporation; Richmond (VA); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with employer match

Paid time off

Résumé du poste

Markel Corporation in Richmond, VA is hiring a Service Desk Supervisor responsible for overseeing the service desk team and ensuring effective operations. The ideal candidate will have a background in IT service management, a focus on customer service, and proven leadership skills.

They will manage daily workflows, utilize ITIL best practices, and support team development. Markel offers comprehensive benefits, including health insurance, 401(k) with matching, and opportunities for professional growth.

Qualifications

• Experience supervising staff or leading teams in service desk environments.
• Knowledge in IT service management (ITSM) and metrics.
• Ability to manage competing priorities in a fast-paced environment.

Responsabilités

• Oversee daily operations and ensure tickets are handled effectively.
• Provide coaching and feedback to service desk team members.
• Monitor service desk metrics for performance improvement.

Connaissances

ITIL knowledge

Customer service skills

Team leadership

Analytical skills

Formation

Bachelor's degree in a related field

Outils

ServiceNow

Description du poste

Markel Corporation in Richmond, VA is hiring a Service Desk Supervisor responsible for overseeing the service desk team and ensuring effective operations. The ideal candidate will have a background in IT service management, a focus on customer service, and proven leadership skills.

They will manage daily workflows, utilize ITIL best practices, and support team development. Markel offers comprehensive benefits, including health insurance, 401(k) with matching, and opportunities for professional growth.