Deskside Operations & Process Coordinator

Markel Corporation; Richmond (VA); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Stock Purchase Plan

PTO, holidays and floating holidays

Parental leave

Job summary

Markel Corporation is seeking a Process Analyst to analyze, document, and standardize Deskside Support processes, partnering with IT teams to improve efficiency, service quality, and data accuracy. You will contribute to continuous improvement initiatives and support strategic projects.

The role includes responsibilities for process documentation, workflow optimization, asset management support, and coordinating laptop refresh programs across US and Bermuda.

Qualifications

• Requires strong analytical and problem-solving skills.
• Experience with ServiceNow reporting and workflow analysis.
• Advanced Excel and data reporting required.
• Process documentation and workflow mapping experience.
• Strong communication and presentation skills.

Responsibilities

• Identify inefficiencies and bottlenecks in Deskside Support operations.
• Map, document, and maintain end-to-end support processes; drive standardization and automation.
• Assist with hardware asset management process development and governance.
• Review and improve ServiceNow incidents, requests, catalogs, and workflows.
• Coordinate deskside operational projects and refresh programs; track milestones and deliverables.
• Analyze customer feedback and improve service delivery models.

Skills

Analytical skills

Problem solving

ServiceNow reporting

Advanced Excel

Process documentation

Communication skills

Tools

ServiceNow

Power BI

Microsoft Office

Intune

Cisco WebEx

Job description

Markel Corporation is seeking a Process Analyst to analyze, document, and standardize Deskside Support processes, partnering with IT teams to improve efficiency, service quality, and data accuracy. You will contribute to continuous improvement initiatives and support strategic projects.

The role includes responsibilities for process documentation, workflow optimization, asset management support, and coordinating laptop refresh programs across US and Bermuda.