IT Operations Analyst — Drive Process Excellence

Markel Corporation; Glen Allen (VA); On-site; USD 74,000 - 128,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off

Parental leave

Job summary

Markel Corporation in Glen Allen, VA is seeking an IT Operations Analyst to support operational excellence across IT Service Operations, using data insights, process improvement, and governance. You will partner with Service Desk, Deskside, Tier 2, and ITSM to enhance workflows and service delivery.

This role rewards analytical talent, cross-functional collaboration, and the ability to manage multiple priorities independently while driving continuous improvements in a fast-paced environment.

Qualifications

• 3+ years in business or IT operations or related roles.
• Bachelor's degree preferred.
• Strong analytical, organizational, and problem solving skills.
• Excellent verbal and written communication skills.
• Experience with reporting and analytics tools is a plus.

Responsibilities

• Analyze operational workflows to identify optimization opportunities.
• Pull, analyze, and interpret data to support decisions.
• Lead and support operational improvement initiatives across teams.
• Coordinate cross-functional activities and maintain action tracking.
• Assist with process mapping, governance, and workflow development.
• Develop dashboards and leadership reports as needed.

Skills

Operational analysis

Service management

Project coordination

Data analysis

Analytical thinking

Communication skills

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Power BI Data Modeling

SQL

DAX

Excel

Job description

Markel Corporation in Glen Allen, VA is seeking an IT Operations Analyst to support operational excellence across IT Service Operations, using data insights, process improvement, and governance. You will partner with Service Desk, Deskside, Tier 2, and ITSM to enhance workflows and service delivery.

This role rewards analytical talent, cross-functional collaboration, and the ability to manage multiple priorities independently while driving continuous improvements in a fast-paced environment.