Service Desk Staff BSH-1

Bronson Health; South Haven (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Bronson Healthcare in South Haven invites you to join the Wellness Center team as a part-time Service Desk Staff. You will deliver exceptional customer service to members and guests, manage front-desk operations, cafe tasks, and ensure smooth check-in and POS processes in a busy environment.

This role emphasizes welcoming interactions, strong communication, basic computer skills, and the ability to multitask while maintaining a friendly, professional atmosphere.

Qualifications

• High school diploma or GED no longer required for this position.
• BLS/AED certification preferred.
• Ability to welcome and assist people entering the club.
• Warm, professional telephone manner.
• Communicate Wellness Center information clearly, in person or by phone.
• Basic computer skills and good math skills.

Responsibilities

• Provide outstanding customer service at the service desk for members and guests.
• Assist with cafe operations and smoothie preparation.
• Operate check-in and POS computers.
• Answer multiline phone system and relay Wellness Center information.
• Maintain a welcoming, friendly atmosphere and enforce Wellness Center policies.
• Handle end-of-shift cash-outs in a well-lit, climate-controlled area.

Skills

Customer service

Multi-tasking

Verbal communication

Phone etiquette

Basic computer skills

Attention to detail

Tools

POS computers

Check-in systems

Job description

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location South Haven-950 S. Bailey Ave. - Wellness Center

Title Service Desk Staff BSH-1

This position is responsible for providing a large, diversified clientele with outstanding customer service by performing the day-to-day administrative, cafe and reception functions of a large exercise facility while successfully administering all service desk operations. Service desk staff is primarily responsible for delivering exceptional customer service to existing members and guest ensuring retention and growth. Provides superior service to members and prospects in a timely, professional, and courteous manner. This includes performing all job functions at an exceptional level and adhering to established areas of accountability.

Effective November 1, 2022 a high school diploma or general education degree (GED) is no longer required for this position. BLS/AED certification preferred.

• Ability to "reach out and welcome" people as they enter the club
• Warm, professional telephone personality
• Ability to communicate Wellness Center information, in person or by phone, quickly and effectively
• Basic computer skills
• Good math skills
• Must be skilled in multi-tasking
• Operations of cafe appliances and prep areas
• Patience
• Creating a welcoming, friendly atmosphere for members when they come into the Wellness Center
• Provides current & accurate information to members, guests and teammates to ensure superior service
• Maintaining a "friendly and quick entry" focus at the service desk for bringing members into the club
• Cafe operations including smoothie prep and cleaning of cafe.
• Enforcement of all Wellness Center policies
• Use of check-in and POS computers
• Processing proshop and cafe sales
• Answering multiline phone system
• Ensure that delinquent members are not gaining access to the club
• Work is done behind the service desk, or at a specified quiet area for performing cash-outs at end of shifts. All areas are well lit and climate controlled.
• Service desk can be noisy and hectic at peak times.
• Physical requirements include but are not limited to: Infrequent lifting (below 50 lbs.), constant standing, sitting at a desk for administrative tasks, using a computer for member check-ins, using a telephone, food preparations in Smoothie Well. Interpersonal demands for this position are high. The service desk attendant is responsible for creating a positive and productive environment for all members, guest and teammates. Personal communications both verbally and written are required.

Shift Variable Time Type Part time Scheduled Weekly Hours 10 Cost Center 2727 Administration - General (BSH)

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the‑art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.