Manager on Duty - PRN

Provider Careers at Bronson Medical Group; South Haven (MI); On-site; USD 25,000 - 44,000; Part time

Job summary

Bronson Healthcare in South Haven, MI is seeking a part-time Manager on Duty for the Wellness Center. The MOD oversees daily operations, ensures friendly, professional service, and coordinates staff to deliver high-quality experiences for members.

This role requires strong leadership, excellent communication, and the ability to respond to emergencies. A high school diploma is required, with preferred bachelor’s degree and management/customer service experience; CPR/First Aid/AED certification is

Qualifications

• High school diploma or GED required.
• 1 year of management experience in a leadership role preferred.
• Bachelor’s degree in health, business, or service related field preferred.
• 3 years’ experience in customer service positions preferred.
• CPR, First Aid, and AED certification required upon completion of orientation period.
• Current Shallow Water Lifeguard preferred.

Responsibilities

• Excellent customer service attitude and abilities.
• Self-motivated, takes initiative.
• Well organized and detail oriented.
• Proficient with a PC/Windows environment.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Staff Supervision: designated person in charge during their shift and oversee staff presence and areas of the club as needed.
• Supervise all staff activities to ensure a safe and welcoming environment for members and guests.
• Market and promote fitness programs and services to enhance member participation.
• Work with health department for inspections and compliance issues.
• This list is not all inclusive and all other duties necessary to effectively lead the team are expected.

Skills

Customer service

Leadership experience

Organizational skills

Interpersonal skills

Verbal and written communication

Education

Bachelor’s degree (health, business, or service related)

High school diploma or GED

1 year management experience

3 years customer service experience

CPR, First Aid, AED certification

Shallow Water Lifeguard certification (preferred)

Job description

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location: South Haven - 950 S. Bailey Ave. - Wellness Center

Title: Manager on Duty - PRN

The Manager on Duty (MOD) is responsible to oversee all operations of the Wellness Center to ensure the delivery of friendly, professional, high quality experiences for our membership. This position has a broad range of responsibilities at the Wellness Center. Employees providing direct patient care must demonstrate competencies specific to the population served.

Qualifications

• High school diploma or general education degree (GED) required.
• 1 year of management experience in a leadership role preferred.
• Bachelor’s degree in health, business, or service related field preferred.
• 3 years’ experience in customer service positions preferred.
• CPR, First Aid, and AED certification required upon completion of orientation period.
• Current Shallow Water Lifeguard preferred.

Core Responsibilities

• Excellent customer service attitude and abilities.
• Self-motivated, takes initiative.
• Well organized and detail oriented.
• Proficient with a PC/Windows environment.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Staff Supervision
  • Designated person in charge during their shift and will therefore have the responsibility of ensuring all staff members are present. Will be trained to cover any area of the club as needed.
  • Supervise all staff activities to ensure a safe and welcoming environment for members and guests.
  • Offer assistance to staff in each area of the club as needed.
  • Make regular rounds in the facility to ensure staff is productive, safe and engaged.
• Management
  • Liaison between the Wellness Center and the membership in regards to any issues within the Wellness Center.
  • MOD must be available to answer member questions.
  • Make regular rounds in the facility to ensure all rules and safety guidelines are being followed by members and guests.
  • Respond to all emergencies and coordinate care as needed.
  • Respond to the daily needs of the club membership.
  • Respond to all voicemail/e-mail messages in a timely manner and follow-up effectively.
  • Timely completion of required paperwork and follow up as needed.
  • Review all maintenance concerns and assign the necessary staff to help resolve the issue in a timely manner.
  • Communicate with the Director regarding daily concerns or needs.
  • Communicate with all front line staff regarding upcoming promotions, programs and operational changes to ensure that they are able to provide the most current information to assist members.
  • Work with all MOD’s to help enhance the member experience during every member visit.
  • Attendance with active participation in meetings.
  • Communicate with all MOD’s regarding services being offered, changes is policies, promotional materials, attendance/participation, member questions/suggestions, etc.
  • Market and promote all fitness programs and services with the goal of enhancing member participation in these events.
  • Work with health department when necessary for inspections and compliance issues.
  • This list is not all inclusive and all other duties necessary to effectively lead the team are expected.
• Professional Development
  • Attend any club sponsored developmental or educational seminars and programs.
  • Continually strive to improve management skills.

Shift Time Type: Part time. Scheduled Weekly Hours: 40.

Cost Center: 2727 Administration - General (BSH).

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.