Service Desk Specialist II: IT Support & Onboarding

SwitchThink Solutions; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Desert Financial seeks a Service Desk Specialist II to provide expert end-user support for hardware, software, and networking issues. You will manage incidents from start to finish, install and configure systems, deploy PCs and mobiles, and maintain critical IT assets.

Strong communication and problem-solving skills are essential. Ideal candidates have an IT-related degree (preferred) and 3+ years in a help desk role, with familiarity in Windows Server environments, Active Directory, Exchange,

Qualifications

• 3+ years experience in a Help Desk environment supporting internal and/or external clients
• 1+ years experience Fin Services experience
• Competency through experience with Windows Servers, Active Directory, Exchange, System Center, SharePoint

Responsibilities

• Provide support to end users on a variety of technology issues in person, over the phone, through email, and online chat; troubleshoot remotely to resolve issues within service levels
• Take ownership of service requests and incidents from identification through resolution; log all tickets
• Perform hands-on fixes at the desktop level including software installation, hardware setup, and configuring systems
• Image and deploying all PCs and Laptops
• Set up new employee profiles with hardware, software, and access; manage user accounts as needed
• Set up and replace equipment; repair malfunctioning devices
• Support deployment of iPhones and resolve iOS/mobile device issues with vendors
• Update IT inventory and assist with audit logs; perform routine hardware/software testing
• Maintain user accounts in Active Directory and vendor applications
• Monitor network and server health to ensure reliable service levels
• Analyze resolutions trends and contribute to knowledge base; train new technicians
• Perform other duties as assigned

Skills

Customer service

Problem solving

Technical reasoning

Time management

Written and verbal communication

Education

High School Diploma or GED

Associate degree in IT

Bachelor's degree in IT

Tools

Windows Servers

Active Directory

Exchange

System Center

SharePoint

Storage Area Networks

Databases

Server Virtualization

Job description

Desert Financial seeks a Service Desk Specialist II to provide expert end-user support for hardware, software, and networking issues. You will manage incidents from start to finish, install and configure systems, deploy PCs and mobiles, and maintain critical IT assets.

Strong communication and problem-solving skills are essential. Ideal candidates have an IT-related degree (preferred) and 3+ years in a help desk role, with familiarity in Windows Server environments, Active Directory, Exchange,