Senior Service Desk Specialist II

SwitchThink Solutions LLC; Phoenix (AZ); On-site; USD 65,000 - 75,000; Full time

Job summary

SwitchThink Solutions LLC is seeking a Service Desk Specialist II to handle end-user IT issues across on-site and remote environments. You will triage incidents, resolve requests, and support desk staff while improving client experience.

Role requires strong customer service, problem solving, and technical reasoning. Experience with Windows servers, AD, and SCCM is expected; training of new technicians is included.

Qualifications

• High School Diploma or GED is required.
• IT-related degrees are preferred at associate or bachelor level.
• 3+ years in a Help Desk environment supporting internal/external clients.
• Experience in Fin Services is preferred.

Responsibilities

• Provide end-user support in person, over the phone, via email, and online chat.
• Own service requests from identification through resolution.
• Perform desktop fixes: install/upgrade software, hardware, config systems.
• Image and deploy PCs and laptops.
• Set up new employee profiles and manage user accounts.
• Configure new or replacement equipment and peripherals.
• Support iPhone deployments and mobile device issues with vendors.
• Update IT inventory and assist with audit logs.

Skills

Customer service

Communication skills

Problem solving

Technical reasoning

Time management

multitasking

Education

High School Diploma or GED

Associate degree in IT

Bachelor's degree in IT

Tools

Windows Servers

Active Directory

Exchange

System Center

SharePoint

Storage Area Networks

Databases

Programming Languages

Server Virtualization

Job description

SwitchThink Solutions LLC is seeking a Service Desk Specialist II to handle end-user IT issues across on-site and remote environments. You will triage incidents, resolve requests, and support desk staff while improving client experience.

Role requires strong customer service, problem solving, and technical reasoning. Experience with Windows servers, AD, and SCCM is expected; training of new technicians is included.