Senior IT Solution Consultant

Wipfli; Naperville (IL); Hybrid; USD 88,000 - 118,000; Full time

Benefits offered by this job

Health plans (HMO & PPO)

Dental & vision coverage

HSA with firm contribution

Life & disability coverage

401(k) with match

Flexible time off

Parental/family leave

Education assistance

Travel rewards

Job summary

Wipfli in Naperville, IL seeks a Senior Consultant to develop and implement technology solutions for clients, combining consultative and technical expertise. The role supports on-site and hybrid work, with about 15% travel to client locations in the U.S.

Your work will involve leading complex service desk solutions, designing roadmaps, and guiding teams while interfacing with clients and internal stakeholders to deliver valuable outcomes.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 7+ years of technology solutions experience in a professional services firm or 10+ years in private industry with 1+ year in a professional services firm.
• Proficiency with Microsoft Azure and Active Directory.
• Experience working with clients on-site; up to 15% travel within the U.S.
• Possesses or works towards obtaining advanced certifications.
• Demonstrated blend of technical expertise and consultative ability to deliver value-driven solutions.
• Ability to plan, prioritize, and organize multiple projects under pressure.
• Experience in healthcare or financial institutions industries is preferred.

Responsibilities

• Act as a level-three escalation resource for complex service desk issues and coordinate with SMEs or project teams.
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoints, servers, and cloud apps.
• Document and maintain client roadmaps, baseline security reviews, and improvement plans with clear business impact.
• Lead recurring client maintenance and security review discussions by analyzing reports on stale users/devices and security gaps.
• Identify risks and modernization opportunities; present actionable recommendations.
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests.
• Mentor Consultants I & II; delegate work to enable growth; contribute to R&D and innovative solutions.

Skills

Azure & AD proficiency

Client-site experience

Certifications planned

Project management under pressure

Solutions consulting

Healthcare/financial domain exp

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Azure

Active Directory

Job description

Overview

At Wipfli, people count.

At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.

People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.

Responsibilities

The Senior Consultant can work either 100% in person or in a hybrid environment, with office visits as needed, in the Naperville, IL area. About 15% travel to client locations in IL is required.

The Senior Consultant will develop and implement solutions for clients that are either consultative or technical in nature that provide improvements to the client’s business processes and information technology. They will interface regularly with clients and others outside Wipfli.

Responsibilities

• Act as a level-three escalation resource for complex service desk issues, troubleshooting client technology environments, gathering requirements, diagnosing local network/server/cloud issues, and coordinating with internal SMEs or project teams to drive resolutions
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that clearly explain technical findings, business impact, priorities, and recommended next steps
• Lead recurring client maintenance and security review discussions by analyzing reports related to stale users and devices, antivirus coverage, security score gaps, auditing/security settings, network equipment, and roadmap progress
• Identify risks, modernization opportunities, and process improvements, present clear and actionable recommendations, and develop solutions
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects
• Proactively communicate cost, quality, schedule, and risks to project leader and recommend practical solutions; proactively communicate work plan status with client
• Train and mentor Consultant I’s and Consultant II’s; delegate and leverage work to enable associate development
• Leads and participates in research and development and foundational efforts to position the team to learn, develop, and deliver innovative solutions to the market

Knowledge, Skills and Abilities

Qualifications

• Bachelor’s Degree or an equivalent combination of education and experience
• 7+ years of technology solutions experience in a professional services firm or 10+ years of private industry technology solutions experience with 1+ years in a professional services firm
• Proficiency with Microsoft Azure and Active Directory
• Experience working with clients on-site; up to 15% travel to client locations within the U.S
• Possesses or works towards obtaining appropriate advanced certifications
• Demonstrated blend of technical expertise and consultative ability to assess needs and deliver value-driven solutions
• Ability to plan, prioritize, and organize multiple projects under pressure while quickly responding to unexpected events or changing priorities
• Training, support or consulting advisory experience is preferred; experience serving clients in healthcare or financial institutions industries is preferred

Additional Details

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [e-mail].

Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $88,000-118,000, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.

Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.

Wipfli cares about our associates and offers a variety of benefits to support their well-being.

• 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program.
• Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards.
• Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D.
• Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location.

"Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services.

Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.