Service Desk Specialist - Enterprise IT Support (Flexible Hours)

Seminole Tribe of Florida

Town of Florida (NY)

On-site

USD 42,000 - 62,000

Full time

8 days ago

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Job summary

Seminole Tribe of Florida is seeking an IT support specialist to provide first-level end-user assistance by phone and email, and to manage incidents and service requests to resolution. The role requires a IT-related degree or HS diploma with A+ or Net+ certification, at least six months in a customer-facing enterprise support role, and a valid Florida driver’s license.

Strong English communication is essential, and travel to STOF Reservations with a flexible schedule including evenings, weekends

Qualifications

Bachelor’s degree in IT or related field, or HS diploma with college coursework plus A+ or Net+.
Minimum 6 months of experience in a customer-facing support role within an enterprise environment.
Valid Florida driver’s license.
Excellent English written and oral communication skills.
Willingness to travel to all STOF Reservations and work a flexible schedule including evenings, weekends and holidays.

Responsibilities

Provide first-level support via voice and electronic communications.
Handle incidents and service requests using standardized incident management and request fulfillment processes.
Own all customer incidents and requests and close them in line with SLAs and quality standards.
Work with enterprise line-of-business applications and related analysis, diagnosis and resolution of issues.