Service Desk Specialist (3 openings,, VA)

Footbridge Federal; Annandale (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health and Financial Foundation

Time Away and Flexibility WhereMission

Professional Development

Job summary

Footbridge Federal is seeking an IT Service Desk professional to join our team in support of defense and federal programs. You will record and manage IT tickets, assist with identity and access management tasks, deploy software, and maintain workstation health.

The role emphasizes precise diagnostics and strong customer service within a security-cleared environment. Candidates should have TS/SCI clearance with CI polygraph eligibility and at least 1 year in a help desk or service desk setting.

Qualifications

• Active TS/SCI clearance with CI polygraph eligibility.
• 1+ years in an IT service desk or technical support role.
• Strong customer service and communication skills for diagnostics.
• Willingness to obtain DoD 8140/CSWF for 411-Basic within 6 months.

Responsibilities

• Record, track, and update IT tickets from initial report to resolution.
• Carry out basic identity and access management tasks, including password resets and account troubleshooting.
• Deploy software, perform configuration updates, and run workstation maintenance checks.
• Draft technical articles and standard solutions for internal knowledge bases.

Skills

TS/SCI clearance

IT service desk

Customer service

DoD 8140 CSWF

Tools

ServiceNow

BMC

Jira

Zendesk

Job description

• Record, track, and update IT tickets with detailed incident information from initial report to resolution.


• Carry out basic identity and access management functions, including password resets and user account troubleshooting.


• Deploy software, execute configuration updates, and perform routine maintenance checks on workstations.


• Draft technical articles and standard solutions to maintain internal team knowledge bases.

Minimum Qualifications

• Active TS/SCI security clearance, with eligibility to obtain a CI polygraph.


• 1+ years of experience in an IT service desk, help desk, or technical customer support environment.


• Strong customer service and communication skills to effectively diagnose user-reported issues.


• Compliance with DoD 8140/CSWF requirements for the 411-Basic role (or willingness to obtain within 6 months).

Preferred Qualifications

• Hands‑on experience using enterprise service management platforms (such as ServiceNow, BMC, Jira, or Zendesk).


• Familiarity with remote system management and monitoring tools across distributed networks.


• Relevant industry certifications (such as CompTIA A+, ITIL 4 Foundations, Microsoft 365, or Google IT Support).

Required Skills

• Active TS/SCI security clearance, with eligibility to obtain a CI polygraph.


• 1+ years of experience in an IT service desk, help desk, or technical customer support environment.


• Strong customer service and communication skills to effectively diagnose user-reported issues.


• Compliance with DoD 8140/CSWF requirements for the 411-Basic role (or willingness to obtain within 6 months).

Preferred Skills

• Hands‑on experience using enterprise service management platforms (such as ServiceNow, BMC, Jira, or Zendesk).


• Familiarity with remote system management and monitoring tools across distributed networks.


• Relevant industry certifications (such as CompTIA A+, ITIL 4 Foundations, Microsoft 365, or Google IT Support).

Security Clearance

• Level: TS/SCI


• Health and Financial Foundation - Medical, dental, vision, retirement, life insurance, disability coverage, and flexible spending accounts are described in the benefits page.


• Time Away and Flexibility Where Mission Permits - PTO, holidays, sick time, military leave, and flexible arrangements are supported where program and security requirements allow.


• Professional Development - The site references certification support, training, conferences, mentorship, internal mobility, and individual development planning.

About Footbridge

Mission

Footbridge Federal delivers engineering, cyber, mission IT, analytics, and cleared program support for defense, intelligence, federal civilian, homeland security, and research missions.

Culture

Mission Context Matters

Candidates should expect work tied to defense, intelligence, federal civilian, homeland, and research missions rather than generic commercial delivery.

Small-Team Accountability

The culture copy emphasizes ownership, communication, and practical execution across teams that work close to customers and program outcomes.

Growth With Technical Credibility

Career content supports hands‑on technical growth, certifications, internal mobility, and program leadership without forcing one career track.

Benefits & why work here

• Health and Financial Foundation: Medical, dental, vision, retirement, life insurance, disability coverage, and flexible spending accounts are described in the benefits page.


• Time Away and Flexibility Where Mission Permits: PTO, holidays, sick time, military leave, and flexible arrangements are supported where program and security requirements allow.


• Professional Development: The site references certification support, training, conferences, mentorship, internal mobility, and individual development planning.