Service Desk Specialist

ZipRecruiter; Washington (District of Columbia); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support a large user base in a dynamic customer service environment. This role involves working with various Microsoft applications and specialized Motorola software to ensure smooth operations and effective communication. The ideal candidate will have strong navigation skills in the DC/MD/VA area, enabling them to transport devices and materials efficiently. Join a forward-thinking team where your contributions will enhance service delivery and user satisfaction in a fast-paced setting.

Qualifications

• Experience in customer service supporting large user bases.
• Ability to navigate and transport materials in the DC/MD/VA area.

Skills

Customer Service

Driving and Navigation

Communication Skills

Tools

Microsoft Windows OS

ServiceNow

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft Visio

Motorola Customer Programming Software

Job description

Job Description

Requirements

• Experience with Microsoft Windows OS
• Experience with ServiceNow
• Experience with Motorola Customer Programming Software
• Familiarity with Motorola portable and mobile radio accessories and how they work in unison with the devices
• Familiarity with Motorola trunked digital radio operation with focus on affiliation process, how the devices work when experiencing high traffic, declaring emergencies, navigation from the keypad vs channel selector, and how the digital audio requires unique operating methods so to ensure clear transmission and reception.
• Ability to drive and navigate the DC/MD/VA area while transporting devices/materials

Special Qualifications

• Experience working in a customer service environment supporting at least 3,500 users.
• Experience with Microsoft Outlook, Word, Excel, Power Point and Visio.
• Ability to process inventory through multiple web-based inventory and work ticket systems including ServiceNow.
• Experience with Motorola Customer Programming Software.