Service Desk Specialist

Indiaabroad2; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Associate to join their team. This fully remote position offers the chance to work in an enterprise environment, providing essential support to internal and external customers. The ideal candidate will have 1-3 years of call center experience, showcasing exceptional customer service and communication skills. This role involves managing support calls, utilizing Service Desk tools for tracking issues, and collaborating with various technical support teams. If you're looking for a dynamic opportunity to grow in a supportive environment, this position is perfect for you.

Qualifications

• 1-3 years of call center support experience with excellent customer service.
• Strong verbal and written communication skills are essential.

Responsibilities

• Answer incoming support calls from internal and external customers.
• Utilize Service Desk tools to enter data and manage support issues.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma or Equivalent

Technical Experience

Tools

Service Desk Tools

MS Office

Job description

Established in 2012, Optomi is committed to providing superior IT Talent Services via contract, contract-to-hire, and team augmentation models. Our delivery teams are aligned by competencies focused on 7 key areas in technology: Business Optimization, Software Engineering, Cloud & Infrastructure, Cyber Security, Data Modernization, ServiceNow, and Emerging Technologies. Our skillset-focused approach allows our recruiting teams to become experts within their space and streamline the hiring process. We save you time and money by accelerating your hiring process as our delivery team truly understands your needs and only brings you the right talent for your team. Optomi is an official ServiceNow partner.

Service Desk Associate

Optomi, in partnership with a leader within the food industry, is seeking a Service Desk Associate! The right candidate will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems.

What the right candidate will enjoy:

• Fully Remote!
• The Opportunity to work in an enterprise environment!

Experience of the right candidate:

• 1 - 3 years of related work experience, or an equivalent combination of education and experience.
• 1 - 3 years of call center support with excellent customer service.
• Excellent verbal and written communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.

Preferences:

• 1 - 3 years technical experience a plus.
• 1 - 3 years Service Desk or Technical Call Center experience a plus.
• Previous experience troubleshooting desktop, printer, and notebook issues. Very strong user and support of MSOffice.

Responsibilities:

• This role will be responsible for answering incoming support calls from internal and external customers.
• It will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems.
• This position may have interaction with other Technical Support teams across the organization.