Service Desk Product Owner - ITSM & ServiceNow

Inspire Medical Systems; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401k matching

Employee stock purchase program

Flexible time off

Tuition reimbursement

Job summary

Inspire Medical Systems is seeking a Service Desk Product Owner to lead vision, strategy, and roadmaps for employee support platforms. You will own the backlog, prioritize capabilities, and collaborate with IT, security, HR, and business functions to deliver value across ServiceNow ITSM and related tools.

The role emphasizes stakeholder engagement, data‑driven improvement, and ensuring intuitive, compliant employee experiences.

Qualifications

• Bachelor’s degree in information technology, computer science, business, or equivalent practical experience.
• 5+ years of progressive experience in IT service management, Service Desk operations, enterprise platform delivery, product ownership, or a related field.
• Strong understanding of ITIL and IT Service Management principles.
• Experience with ServiceNow ITSM or a comparable enterprise service management platform.
• Experience leading cross‑functional initiatives and influencing decisions without direct authority.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Proven ability to manage competing priorities in a fast‑paced environment.

Responsibilities

• Define and communicate the Service Desk vision, strategy, goals, and multi-year roadmap.
• Own, maintain, and prioritize the Service Desk backlog based on business value, risk, user impact, and dependencies.
• Provide direction for Service Desk capabilities within ServiceNow ITSM.
• Build relationships with stakeholders and facilitate discovery sessions, backlog reviews, and product demonstrations.
• Define and monitor product outcomes including adoption, CSAT, self‑service effectiveness, and efficiency.

Skills

Analytical skills

Facilitation

Organizational skills

Problem solving

Communication skills

Education

Bachelor’s degree in IT/CS/Business

Tools

ServiceNow ITSM

Job description

Inspire Medical Systems is seeking a Service Desk Product Owner to lead vision, strategy, and roadmaps for employee support platforms. You will own the backlog, prioritize capabilities, and collaborate with IT, security, HR, and business functions to deliver value across ServiceNow ITSM and related tools.

The role emphasizes stakeholder engagement, data‑driven improvement, and ensuring intuitive, compliant employee experiences.