Service Desk PRN

Bronson Healthcare; South Haven (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Bronson South Haven Wellness Center is hiring a part-time Service Desk PRN to deliver exceptional customer service at the front desk, cafe, and reception. You will ensure accurate information is given, operate the check-in and POS systems, process cafe and pro shop sales, and uphold all Wellness Center policies.

A warm, professional demeanor and ability to multi-task in a busy environment are essential. Responsibilities include greeting members, answering calls, and maintaining a welcoming

Qualifications

• Customer service experience preferred.
• Belief in friendly, professional service to members and guests.
• Basic computer literacy and math skills required.

Responsibilities

• Provide outstanding customer service at the service desk to members and guests.
• Perform cafe and reception duties for a large wellness center.
• Operate check-in and POS systems and process sales.
• Answer multiline phone system and convey Wellness Center information accurately.
• Enforce Wellness Center policies and ensure authorized access.
• Maintain a welcoming, friendly atmosphere at all times.

Skills

Warm, professional telephone persona

Effective communication

Basic computer skills

Good math skills

Multi-tasking

Patience

Welcoming atmosphere

Providing accurate information

Friendly, quick entry mindset

Cafe operations knowledge

Tools

POS systems

Check-in computers

Cafe appliances

Job description

Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

BSH Bronson South Haven Wellness Center

Title

Service Desk PRN

This position is responsible for providing a large, diversified clientele with outstanding customer service by performing the day-to-day administrative, cafe and reception functions of a large exercise facility while successfully administering all service desk operations. Service desk staff is primarily responsible for delivering exceptional customer service to existing members and guest ensuring retention and growth. Provides superior service to members and prospects in a timely, professional, and courteous manner. This includes performing all job functions at an exceptional level and adhering to established areas of accountability.

• Effective November 1, 2022 a high school diploma or general education degree (GED) is no longer required for this position.

• BLS/AED certification preferred.

• Ability to “reach out and welcome” people as they enter the club

• Warm, professional telephone personality

• Ability to communicate Wellness Center information, in person or by phone, quickly and effectively

• Basic computer skills

• Good math skills

• Must be skilled in multi-tasking

• Operations of cafe appliances and prep areas

• Patience

• Creating a welcoming, friendly atmosphere for members when they come into the Wellness Center

• Provides current & accurate information to members, guests and teammates to ensure superior service

• Maintaining a “friendly and quick entry” focus at the service desk for bringing members into the club

• Cafe operations including smoothie prep and cleaning of cafe.

• Enforcement of all Wellness Center policies

• Use of check-in and POS computers

• Processing proshop and cafe sales

• Answering multiline phone system

• Ensure that delinquent members are not gaining access to the club

• Work is done behind the service desk, or at a specified quiet area for performing cash-outs at end of shifts. All areas are well lit and climate controlled. Service desk can be noisy and hectic at peak times.

• Physical requirements include but are not limited to: Infrequent lifting (below 50 lbs.), constant standing, sitting at a desk for administrative tasks, using a computer for member check-ins, using a telephone, food preparations in Smoothie Well.

• Interpersonal demands for this position are high. The service desk attendant is responsible for creating a positive and productive environment for all members, guest and teammates. Personal communications both verbally and written are required.

Shift

Variable

Time Type

Part time

Scheduled Weekly Hours

10

Cost Center

2727 Administration - General (BSH)