Service Desk Officer (Government)

att; Reston (VA); On-site; USD 89,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Life Insurance

Employee discounts

Job summary

AT&T Global Public Sector in Reston, Virginia, is seeking a Service Desk Officer to support the TAC2O program with Tier 1 IT helpdesk for SAP-IT systems on-site five days a week. The role requires TS/SCI with poly, IAT Level 2 compliance, and strong communication skills.

You will troubleshoot, manage user accounts, install software, and coordinate with senior engineers in a fast-paced defense environment. Candidates should be able to work independently or as part of a team, with dedication to

Qualifications

• Excellent verbal and written communication.
• Experience with general IT.
• Willingness to work in Northern Virginia (Reston).
• Ability to work in a team or independently.
• Must be 8140 compliant (IAT Level 2) and CE training or certification.

Responsibilities

• Provide Tier 1 Service Desk support via phone, email, and ticketing systems.
• Monitor network and server infrastructure; troubleshoot IT equipment and apps.
• Escalate issues to senior staff as needed; liaise with end users.
• Process routine tasks such as software installs and account management.
• Maintain courteous, responsive interactions with customers.

Skills

Verbal communication

Written communication

General IT knowledge

Teamwork / Collaboration

IAT Level 2 / CE readiness

Tools

Active Directory

Windows

Linux

ServiceNow

Job description

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a Service Desk Officer for the TAC2O program. This position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs.

Job Duties/Responsibilities:

• Work is technical in nature providing Tier 1 Service Desk support for TAC2O customers from telephone, email and ticketing system requests in support of a customer's mission-oriented IT infrastructure.
• The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on data telecommunications equipment plus the supporting applications and services.
• Requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases and deployed network and IT management tools.
• Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
• The Service Desk Officer processes routine customer work orders such as installing software, managing software licenses and adding system accounts.
• This job requires responsiveness and courtesy in customer interactions.

Required Clearance:

TS/SCI with poly (#tssci) (#polygraph)

Required Qualifications:

• Education requirements are flexible depending on experience.
• The following skills / prerequisites are required:
  • Excellent verbal (Phone customer interaction skills) and written communication skills.
  • Experience with general information technology.
  • Willingness to work in Northern Virginia (Reston)
• Ability to work both as part of a team and independently.
• Must be 8140 compliant (IAT Level 2) and capable of obtaining necessary Computing Environment (CE) training or certification.

Desired Qualifications:

• Experience with Active Directory, creating and modifying user accounts.
• Experience with MS Windows, Linux Administration.
• Experience using ServiceNow or other ticket-tracking system.

Our Service Desk Officer's earn between $89,200 - $140,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Weekly Hours:

40

Time Type:

Regular

Location:

Reston, Virginia

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.