Service Desk Manager: IT Security & Service Excellence

Schnitzer Properties; Portland (OR); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Full benefits package

Vacation and sick pay

401k options

Job summary

A real estate management company is seeking a qualified Assistant Vice President of Human Resources to manage the Service Desk team in delivering superb technical support to users. Candidates should have over five years of IT project management experience and possess strong analytical and communication skills. A background in IT service management and security compliance is essential. This is a full-time, mid-senior level position in Portland, Oregon.

Qualifications

• 5+ years proven experience in successfully managing IT Projects.
• PMP certification or completion of Project Management Professional Training is highly desirable.
• Advanced knowledge of desktop operating systems and desktop security.

Responsibilities

• Manage daily activities of the Service Desk team to deliver excellent technical support.
• Establish annual goals and manage staff to meet those goals.
• Maintain security-first mindset for the Service Desk team.

Skills

Analytical skills

Communication skills

IT project management

Active Directory/Entra

Time management

Remote Systems Administration

Adobe suite

Office 365

Education

Bachelor's degree in information technology or related field

Tools

Microsoft Certified Solutions Expert (MCSE)

Unified Communications (Zoom and Teams)

Job description

A real estate management company is seeking a qualified Assistant Vice President of Human Resources to manage the Service Desk team in delivering superb technical support to users. Candidates should have over five years of IT project management experience and possess strong analytical and communication skills. A background in IT service management and security compliance is essential. This is a full-time, mid-senior level position in Portland, Oregon.