Service Desk Manager

RightClick; United States; Remote; USD 106,000 - 125,000; Full time

Job summary

A leading IT Services company is seeking a Service Desk Manager to oversee a technical support team. The ideal candidate will possess strong leadership skills and a solid technical background, with responsibilities including mentorship and operational management in a fully remote environment.

Qualifications

• Prior leadership experience in MSP.
• Strong technical background with key tools mentioned.
• Ability to coach and retain talent.

Responsibilities

• Lead a technical support team and oversee daily operations.
• Provide mentorship and career development planning.
• Act as an escalation point for technical and operational issues.

Skills

Leadership

Mentoring

Technical troubleshooting

Education

Experience in Managed Services Provider (MSP)

Tools

ServiceNow

Office 365

Azure

Active Directory

VMWare

Job description

Our client is seeking a Service Desk Manager to lead a high-performing technical support team. This leadership-focused role is responsible for overseeing daily operations, driving team development, and staying engaged in the technical environment when needed. The ideal candidate will have a strong engineering foundation, proven experience within an MSP, and a passion for mentoring and coaching engineers at all levels. This is a fully remote position.

Service Desk Manager's Responsibilities and Duties:

• Foster a culture of accountability, continuous improvement, and professional growth
• Provide coaching, mentorship, and career development planning for team members
• Act as an escalation point for technical and operational issues
• Maintain visibility into service metrics, SLAs, and client satisfaction
• Support process improvements and contribute to overall service desk strategy
• Partner cross-functionally with engineering, client success, and operations teams
• Remain hands-on when needed for complex troubleshooting or escalations

Service Desk Manager's Qualifications and Skills

• Prior leadership experience in a Managed Services Provider (MSP) environment
• Strong leadership presence with the ability to coach, develop, and retain top talent
• Solid technical background and hands-on experience with: ServiceNow, Office 365, Azure, Active Directory, and VMWare.

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at RightClick by 2x

Sign in to set job alerts for “Service Desk Manager” roles.

Service Desk and Desktop Support Manager

Manager, Site Services (Service Desk Manager)

Chicago, IL $106,250.00-$125,000.00 1 week ago

IT Project Manager (App Support and Service Management)

Technical Operations Manager - 100% REMOTE

Pittsburgh, PA $80,000.00-$130,000.00 3 days ago

Technical Operations Manager - 100% REMOTE

Philadelphia, PA $80,000.00-$130,000.00 3 days ago

Technical Operations Manager - 100% REMOTE

Chicago, IL $80,000.00-$130,000.00 3 days ago

Technical Operations Manager - 100% REMOTE

Denver, CO $80,000.00-$130,000.00 3 days ago

Technical Operations Manager - 100% REMOTE

Austin, TX $80,000.00-$130,000.00 3 days ago

Americas Regional Service Delivery Manger

United, LA $50,000.00-$70,000.00 1 week ago

Service Delivery Manager (Data Center Program/Delivery Management)

United States $130,000.00-$140,000.00 2 weeks ago

Epic Service Area Consolidation Project Manager

Engineering Manager II, Toast Delivery Services

United States $155,000.00-$248,000.00 7 hours ago

Lead Finance Analyst / Service Delivery Manager - SME - DOJ LESIS

Energy Efficiency Project Manager I, Foodservice Programs (Remote - Based in SF Bay Area, CA)

San Francisco, CA $65,000.00-$75,000.00 3 months ago

ServiceNow Technical Service Delivery Manager

United States $70,000.00-$95,000.00 2 weeks ago

United States $80,000.00-$115,000.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.