Service Desk Manager

TEKsystems; St. Louis (MO); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Service Desk Manager in St. Louis, MO, where you will lead a dedicated team while configuring and deploying ManageEngine Service Desk Plus. This hybrid role offers the opportunity to support multiple modules of ManageEngine, ensuring optimal performance and user satisfaction. With a focus on team management and technical expertise, you will play a crucial role in enhancing service desk operations. The company prides itself on its commitment to employee well-being, offering a range of benefits to support your health and financial security. If you are ready to take the next step in your career, this position is perfect for you.

Benefits

Medical, dental, and vision insurance

401(k) Retirement Plan

Life Insurance

Paid Time Off (PTO)

Transportation benefits

Employee Assistance Program

Short and long-term disability

Health Spending Account (HSA)

Critical Illness, Accident, and Hospital coverage

Qualifications

• Experience managing a team of 4-6 Service Desk Technicians.
• Intermediate experience level required.

Responsibilities

• Configure and deploy ManageEngine Service Desk Plus.
• Manage a team of 4-6 Service Desk Technicians.
• Provide ongoing care and maintenance of ManageEngine.

Skills

Service desk and help desk support

Troubleshooting

Active Directory

Supervisory and management skills

Phone support

Tools

ManageEngine Service Desk Plus

AD Manage

Endpoint Central

Job description

TEKsystems is working with a client located in St. Louis, MO, on a Service Desk Manager position requiring specific experience with ManageEngine. We are excited to review your resume to see if this role is a good fit.

Responsibilities:

1. Configure and deploy ManageEngine Service Desk Plus, collaborating with a third-party vendor while maintaining an on-staff dedicated resource.
2. Manage a team of 4-6 Service Desk Technicians.
3. Support multiple modules of ManageEngine, including AD Manage and Endpoint Central, with experience in these modules considered a bonus.
4. Provide ongoing care and maintenance of ManageEngine post-configuration.

Skills:

• Service desk and help desk support
• Troubleshooting
• Active Directory
• Supervisory and management skills
• Phone support

Additional Qualifications:

Experience managing a team of 4-6 Service Desk Technicians.

Experience Level:

Intermediate

Pay Range:

$30.00 - $33.00/hr, with eligibility for certain benefits based on employment status.

Benefits may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth options)
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

Workplace Type:

Hybrid position in Saint Louis, MO.

Application Deadline:

May 9, 2025.

About TEKsystems:

We are a leading provider of business and technology services, helping accelerate business transformation through strategy, design, execution, and operations. With over 80,000 employees serving more than 6,000 customers—including 80% of the Fortune 500—we deliver scalable, full-stack solutions globally. TEKsystems and TEKsystems Global Services are part of Allegis Group.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic.