Service Desk I (open to all)

The College of St. Scholastica; Duluth (MN); On-site; CAD 21,000 - 30,000; Part time

Job summary

The College of St. Scholastica is seeking an IT Service Desk Technician Assistant to provide front-line support to the campus community. Under the IT Service Desk Manager, you will communicate solutions clearly and offer initial help via phone, chat, email, video, and in person.

The role emphasizes customer service, learning about IT services, and assisting with equipment deployment. On-campus availability, a minimum of 10 hours weekly, and some night/weekend shifts may be required.

Qualifications

• Must be a current or incoming CSS student.
• Commitment to providing outstanding customer service.
• Ability to work on-campus. This is not a remote position.
• Basic proficiency with modern communication systems, such as chat, email, and web-conferencing.
• Interest in technology and desire to learn more.
• Availability to work a minimum of 10 hours per week.
• Strong work ethic and reliability.
• Some night and weekend shifts may be required.

Responsibilities

• Assist members of our community with varying technological backgrounds with technology questions and/or problems.
• Respond to requests at the IT Service Desk.
• Troubleshoot audio/video equipment and enterprise endpoint problems.
• Triage, classify, and escalate or assign service requests appropriately using the IT Service Management systems.
• Assist the IT Department in the deployment of IT assets such as audio/visual equipment, classroom equipment, and endpoint computing devices.

Skills

Customer service

Technical support

Communication skills

Reliability

Learning mindset

Education

CSS student

Tools

Microsoft Windows

Apple iOS

Google Workspace

Job description

Job Summary

Under the supervision of the IT Service Desk Manager, this position is responsible for providing front-line support to the St. Scholastica community for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner, while providing initial solutions to IT Services questions and requests. This position provides excellent customer-service and technical assistance through written, telephone, video-conferencing, and in-person support.

IT Service Desk Technician Assistant

Under the supervision of the IT Service Desk Manager, this position is responsible for providing front-line support to the St. Scholastica community for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner, while providing initial solutions to IT Services questions and requests. This position provides excellent customer-service and technical assistance through written, telephone, video-conferencing, and in-person support.

Job Duties

• Assist members of our community with varying technological backgrounds with technology questions and/or problems.
• Respond to requests at the IT Service Desk.
• Troubleshoot audio/video equipment and enterprise endpoint problems.
• Triage, classify, and *escalate or assign* service requests appropriately using the IT Service Management systems.
• Assist the IT Department in the deployment of IT assets such as audio/visual equipment, classroom equipment, and endpoint computing devices.

Required Qualifications

• Must be a current or incoming CSS student.
• Commitment to providing outstanding customer service.
• Have the ability to work on-campus. This is not a remote position.
• Basic proficiency with modern communication systems, such as chat, email, and web-conferencing.
• Interest in technology and desire to learn more.
• Availability to work a minimum of 10 hours per week.
• Strong work ethic and reliability.
• Some night and weekend shifts may be required.

Preferred Qualifications

• Customer Service or technical experience.
• Professional certifications.
• Familiarity with a variety of operating systems and applications, such as Microsoft Windows, Apple iOS and Google Workspace.

Special Instructions To Applicants

• Must be a current or incoming CSS student.
• Preference is given to students that qualify for federal student employment.